Facilities Superintendent, Area Manager
Reporting to the Director of Facilities Services and Grounds, this key managerial role provides senior level leadership, supervision, and coordination of facilities services including custodial, physical plant, and grounds activities to support the maintenance of a specific area of University buildings. The Facilities Area Manager directs and coaches a team of 5 or more Facilities Superintendents who lead a union staff of 55+ providing cleaning and maintenance services. This position develops and implements strategies to meet the changing needs of the customer base and is responsible for insuring maintenance programs and operating procedures meet customer needs. This includes the oversight of all work unit repairs, renovations, and trade projects. The Facilities Area Manager incorporates regular customer contact to continually improve service and quality and provides financial and operations targets through participation in program planning. The ideal candidate incorporates innovative thought, metrics and the latest technologies to continually improve services to the customer. Experience in a senior leadership position as a General Manager or Assistant GM (or like title) of a convention center or convention hotel with significant meeting space is strongly preferred.
- Evaluates unit, department, or school needs and determines the appropriate maintenance and custodial services required.
- Develops and implements departmental policies and procedures pertaining to facility maintenance, use, and safety.
- Ensures complaints regarding building maintenance, custodial services, and safety are resolved.
- Monitors supply, procurement, inventory control, and shipping and receiving functions to ensure building maintenance supplies are available.
- Develops and implements contractual safeguards to ensure fulfillment of work and materials warranties.
- Investigates and resolves building system malfunctions; coordinates repairs and maintenance to facility and physical plant.
- Assures compliance with safety and building code standards and specifications within University policies and procedures guidelines.
- Interacts with internal contacts to arrange for custodial services, discuss fire and safety systems, and coordinate departmental requirements for facility use.
- Interacts with outside contacts to engage maintenance services, arrange for repairs, and obtain information and price quotes for programs as needed.
- Participates in budget development process to ensure adequate operating funds are available for buildings and physical plant.
- Manages a staff of exempt and nonexempt employees.
- May perform other duties as assigned.
Required Education and Experience
Bachelor’s Degree in a related field. Seven years of related experience or an equivalent combination of education and experience.
Required Skill/Ability 1:
Excellent management and leadership skills with proven ability to direct high-hospitality, customer-focused teams providing cleaning and maintenance services.
Required Skill/Ability 2:
Proven ability to provide strong administrative management to assess and maintain staffing needs, deal with employee relations, and service the needs of University customers. Ability to respond to after-hours calls/emergencies or to work irregular hours as the job mandates including special events.
Required Skill/Ability 3:
Demonstrated operational leadership and strong financial acumen. Proven track record of managing improvements and/or changes in business structure while taking into account multiple stakeholders.
Required Skill/Ability 4:
Strong analytical and problem-solving skills. Proven ability in preparing reports, budget projections, and contingency scenarios. Excellent computer skills with Excel, PowerPoint and Word.
Required Skill/Ability 5:
Knowledge of facilities management including exposure to building systems, HVAC, plumbing and/or electrical.
Preferred Licenses or Certifications:
CFM – Certified Facilities Manager.
Weekend Hours Required?
Evening Hours Required?
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: email@example.com.