Patient Service Associate, Orthopaedics at Page Road
ORTHOPAEDICS AT PAGE ROAD
Occ Summary Coordinate and participate in a variety of duties associated with management. scheduling. Position also involves customer service, message daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment distribution, ancillary scheduling and preparation and referrals Work Performed Prepare for clinic visits by reviewing next day patients and Explain billing to patients Answer telephone, take and deliver messages to physicians, nurses and Check-outancillary service requisitions.Schedule tests and procedures. Complete and distribute according to PRMO credit and collection policies. Determine the amount patients.
Make return appointments by scheduling patients into the encounter forms.completing next day preparation activities. Enter pre-visit orders and prepare new patient charts.Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medicalrecords. Attach HIPPA/Medicare documents to the Check-in patient uponarrival in the practice.Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit.
Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts.Collect and post co-paymentsand balances on accounts due. Imprint all patient specific chartdocuments and requisition/transmittal documents. Copy, file and distribute insurancecards as indicated by procedure. Coordinate all labs/procedures as requested. Maintain private physician office charts.Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounterforms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care. of cash to be collected based on insurance plan.correct appointment type,entering the primary care physician or referring physicianand scheduling tests and procedures.others. Report obtained medical information from patients and referring physicians accurately,completely and timely. Disseminate messages according to practice communication standards Knowledge, Skills and Abilities Strong verbal and written communication. Basic PC and data entry skills. Knowledge of medicalterminology and telephone etiquette.
Demonstrated ability to organizeand prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.Level Characteristics N/A
Requisition Number 401474839
Duke Entity PRMO
Job Code 4502 PATIENT SERVICE ASSOCIATE
Job Family Level B2
Full Time / Part Time FULL TIME
Regular / Temporary Regular
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Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Work requires knowledge of basic grammar and mathematical principlesnormally acquired through high school education
Minimum of one year of work experience in directly communicating andproviding service to patients or public; preferably in a healthcarerelated field. Experience in effectively coordinating multiple tasks oractivities.
Degrees, Licensures, Certifications
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