Human Resources Representative
RECEPTIONIST (HUMAN RESOURCES REPRESENTATIVE I), Human Resources (HR), to serve as a lead customer service ambassador to visitors of Human Resources. Will greet visitors, answer telephone and email inquiries, and triage visitor’s requests; research and resolve problems in a timely manner, providing accurate and consistent information on routine questions related to benefits and services provided by HR. Responsibilities include serving as first point of contact for customers; welcoming visitors, determining nature of business, and announcing to appropriate department; maintaining confidentiality; ensuring the front desk is attended at all times; handling the operational process at the front desk and training back-up staff on customer service standards and established protocols, e.g., visitor entry, appointment log, telephone inquiries, and cleanliness of reception desk and waiting area; answering basic questions about employee benefits; and performing other duties as assigned.
REQUIRED: two years’ office or related experience; full working knowledge of general office practices/procedures; ability to recognize needs of unit and own responsibility; proficiency with word processing and spreadsheet software (Microsoft Office preferred) and ability and willingness to learn HR information systems, especially SAP; excellent interpersonal, communication, customer service, problem solving, and organizational skills; attention to detail; initiative, flexibility and willingness to change and be accountable; and discretion and good judgment with confidential information/issues. Must be able to interact effectively with clients in-person and via telephone and email; prioritize competing demands and follow through on tasks despite constant interruptions; function with minimal supervision; and providing support to and collaborating with colleagues in a team-oriented environment. Associate’s degree, at least one year of direct HR and/or customer service experience, and internet search experience preferred.
MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.