Support Engineer, Field Service

Location
Massachusetts, United States
Posted
19 Oct 2018
End of advertisement period
19 Dec 2018
Ref
16563
Contract Type
Permanent
Hours
Full Time

IT SUPPORT ENGINEER, FIELD SERVICEInformation Systems and Technology (IS&T)-Field Service Engineering Team, to provide on- and off-site incident response, problem management, endpoint management, project coordination, and knowledge management.  Field Service is customer-focused and works to increase customer satisfaction, deepen client relationships, inform/empower clients, engage with cross-functional teams and effectively manage expectations with a broad customer base.  Wil be expected to learn and adapt quickly to new technologies and services, provide proactive and effective technical support to a diverse client base, and deliver solutions to technical and non-technical users through a variety of channels.  

A full job description is available at https://www.dropbox.com/s/za8gczdxlcv8gwj/MIT%20IT%20Support%20Specialist%20II%20Job%20Description%20-%20Field%20Service%20Engineering%2008.14.18.docx?dl=0

Job Requirements
REQUIRED
: a bachelor’s degree in computer science or related field; a minimum of three years’ relevant experience; experience supporting, diagnosing and resolving issues across software, hardware, and managed service lines for Mac, Windows, iOS, and Android platforms; experience with endpoint management strategies and tools; demonstrated attention to detail and accuracy; strong diagnostic and problem-solving skills; and the ability to coordinate and lead projects, working collaboratively with colleagues of all levels.  Must possess strong customer service skills in order to effectively understand client needs and provide prompt, attentive service.  

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.