Client Services Assistant

Townsville, Australia
$51,453 - $57,555
14 Sep 2018
End of advertisement period
20 Sep 2018
Contract Type
Fixed Term
Full Time

We now have a full time (36.25 hours) fixed term appointment till 8th February 2019 for a Client Services Assistant to join our world-leading institution at James Cook University (JCU). This position is based at the Townsville campus in picturesque North Queensland, where you can enjoy a tropical lifestyle whilst achieving your career goals.

What you will achieve

You will deliver administrative support to the functional work units within the Student Centre’s. This will be achieved by performing routine, process driven administrative tasks and responding to non-complex student enquiries.

Tasks will vary across functions and work units depending on the business needs associated with different stages in the annual business cycle. You will also be responsible for completing tasks in accordance with direction, published process or system instructions, and understanding the requirement to refer complex issues of decisions to the appropriate supervisory staff member.

What you can bring

We are seeking a professional, enthusiastic and positive administrator with a track record of exceptional customer service. You can bring demonstrated ability to follow business processes and system instructions to complete routine administrative tasks with an ability to use sound judgement to identify matters requiring escalation to a specialist for higher level consideration.


Consistently ranked in the top 2% of universities worldwide, JCU is one of the world’s leading institutions focusing on the tropics and offers a culturally diverse working environment with opportunities for professional and personal growth. JCU prides itself on being dedicated to teaching, learning and research that is not only of high quality, but
also delivers practical benefits to the peoples and industries of the region.

We support our people through the provision of:

  • generous superannuation scheme with 17% employer contributions
  • five weeks’ annual leave with attractive options for salary packaging
  • flexibility that supports work life balance

Applications close Thursday 20th September at 5pm