Maximize maintenance crew productivity across shifts and work groups through effective, customer- oriented scheduling while controlling the backlog of emergency, routine, renewal, and preventive maintenance work orders.
- Plan, organize and schedule work flow including corrective, preventive, and predictive maintenance work, project support and normal operations tasks to meet priority demands, and long and short term projects; compile daily, weekly, and multi-week schedules for facilities operations and maintenance work.
- Balance preventive maintenance work schedules while providing timely customer service on reactive work orders.
- Follow-up, problem-solve, trouble-shoot processes, communicating scheduling information and status of maintenance work issues with customers and staff; perform follow-up response to after-hours, holiday, and weekend calls.
- Determine work plans based upon site-wide field trips, priority, available work force, and other criteria, review plans and schedules with associated management.
- Monitor, track, review, and analyze open work orders and work order aging for assigned maintenance groups. Establish work priorities to meet operational needs and minimize work order backlog.
- Enter, manipulate, analyze and extract data using a computer maintenance program; design and prepare reports.
- Identify opportunities to improve processes, planning or performance through analysis of work order flow, project demands and expectations; review utilization and cost data to recommend corrective actions for cost reductions.
- Assist in establishing time standards for work performed, as needed.
- Coordinate parts and material acquisitions for planned work; as needed. Communicate with vendors concerning parts needs, status, tracking and follow-up.
* - Other duties may also be assigned
Education & Experience:
Associate degree and three years related, demonstrated work order scheduling experience, or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Analytical ability and skills to operate a computerized maintenance program and produce reports.
- Demonstrated ability to manage short deadlines, changing priorities; and to follow a disciplined work process.
- Knowledge of facility maintenance procedures and systems; understanding of preventive maintenance.
- Ability to quickly learn the maintenance service-provider roles of each shop, the roles of contract services, proper sequencing of repair work, and facilities and construction terminology as related to the performance of maintenance work.
- Working knowledge of applications such as Excel, Word, PowerPoint, Project.
Certifications and Licenses:
- Frequently stand/walk, seated, performs desk-based computer tasks.
- Occasionally climb (ladders, scaffolds, or other), twist/bend/stoop/squat, reach/work above shoulders, grasp lightly/fine manipulation, use a telephone, writing by hand, lift/carry/push/pull objects that weigh up to 20 pounds
- Rarely; kneel/crawl, grasp forcefully, sort/file paperwork or parts, lift/carry/push/pull objects that weigh >40 pounds.
- Ability to obtain and maintain a California Non-commercial Class license.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Requires 24-hour response availability seven days per week for emergency situations.
- Must comply with the California Vehicle Code and Stanford University requirements when operating university-owned vehicles.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.