Flinders Connect Officer

Adelaide, Australia
12 Sep 2018
End of advertisement period
26 Sep 2018
Contract Type
Fixed Term
Full Time

Position Description:

Classification: Higher Education Officer Level 5
Salary Range: $67,157 - $74,331 pa
Employment Type: Fixed-term, full-time, available for 1 year
Position Reports to: Manager, Flinders Connect
Please Direct Application Enquiries to: Sam Hammer on (08) 82012462 or samantha.hammer@flinders.edu.au
Closing Date: 11:00 am, Wednesday 26 September 2018

Position Summary:

Working under general direction and as part of a university wide Student Administration Services team, the Flinders Connect Officer provides front-line support services to students on a range of administrative matters relating to their studies and the various services offered at Flinders University.

In particular, the position is responsible for providing students with face-to-face support in the Hub, phone support via 1300 FLINDERS, and online support through the Ask Flinders enquiry portal. The position combines the provision of transactional services (including financial transactions), interpretation and application of University policies and procedures, and referral of enquiries to more specialist services where appropriate. As the first point-of-call for a large variety of student enquiries, the Flinders Connect Officer must combine exceptional customer service with a broad knowledge of the student experience.

Working closely with portfolio and college based Student Administration Services staff, the position works as part of a strongly customer-centric team who take ownership of the front-line student support experience at a whole-of-University level, both through direct delivery of support through central support channels and through coaching and at times augmenting the front-line support provided at College service points. The role works in a team which has a focus on continually improving the student experience through identifying areas for improvement and advocating for the student experience with other areas of the University.

Information For Applicants:

You are required to provide a submission of no more than three pages, stating how your current and/or recent experience meet the requirements of the position description.