Human Resources Advisor
Location : London Liverpool Street
Closing Date : 26/09/2018
Salary : £33,000-35,000
Employment Type : Permanent
Department : Human Resources
As a standalone HR Advisor, you will report to the Head of Group HR and provide proactive support to 2 HR Business Partners. Primarily responsible for managing employee relations casework which is delegated by the Head of Group HR or escalated from the HR Operations team, you will use your strong employment law knowledge to coach and guide line management and key stakeholders through HR policies and ER case work while strengthening relationships across the organisation. In addition, you will support the management of organisational change programmes and other change projects whilst also coaching and upskilling line managers to develop their people management capability.
BPP is constantly adapting to changes in the market and evolving to meet our customer and student needs. This is a challenging, fast paced HR position with a clear remit and a strong focus on employee relations. The BPP HR Team is an open, friendly, collaborative and supportive environment, working on continuous improvement of its customer service offering and effective HR value added support to support BPP’s business goals.
The HR Team
Please refer to full Job Description for structure.
Employee Relations (advice and casework):
- Managing a caseload by leading on individual ER cases including disciplinary, capability, grievances, sickness review meetings, attendance management, probation review, and any other meetings in accordance with BPP’s procedures and policies. This will include drafting all supporting formal documentation.
- Supporting the HR Business Partners on more complex employee relations casework and taking a lead where necessary.
- Work with HR Business Partners to coach and educate line managers, influence key stakeholders and provide all-round people management advice and solutions in accordance with employment legislation, determining when to escalate more complex issues to the Business Partners.
- Build and develop a professional HR relationship with managers, in order to achieve continuous improvement and identify trends for action, which may include guiding managers and employees on problem solving and dispute resolution.
- Deal effectively with any escalated HR queries which the HR Admin Team are unable to answer as first point of contact.
- Work with the HR Business Partners to ensure HR advice is consistent and prioritised across the organisation.
- Maintain and keep up to date with HR policies, procedures and employment law.
- Proactively support the HR Business Partners with the management of operational restructures and organisational change programmes following company policy and HR best practice to coach and manage the process. This will include the initial stages of employee consultation through to implementing new structures, and drafting documentation associated with these processes.
- Ensure all key business stakeholders (incl. Payroll and the HR Operations Team) are engaged and kept up to date on developments and key actions and inputs. Ensure any people impact issues are tracked and if appropriate proactively fed through to Payroll.
- Support the HR Business Partners with variations to terms and conditions of employment.
Policies and Procedures:
- Contribute to the development and streamlining of HR processes and procedures and supporting documentation such as template letters, to ensure the continuous improvement and development of the HR function and its service offering.
- Undertake HR policy research and ad hoc projects, supporting the HR Business Partners to prepare briefing papers and proposals where necessary.
Learning & Development:
- Under the guidance of the HR Business Partners and L&D, support the delivery of individual or group training sessions on HR procedures, policies, and employment law, in order to upskill managers across the business.
Within these tasks you will be expected to:
- Proactively plan your workload to ensure project timescales are achieved; and
- Actively update the Head of Group HR, HR Business Partners, and other stakeholders regarding progress and implementation plans.
- Maintain own continuing professional development and to liaise, collaborate and network with other HR practitioners as appropriate.
- Undertake additional or other duties within your capacity as may from time to time be reasonably required and necessary to meet the needs of BPP.
Key Requirements for Role
- Extensive proven generalist HR experience, preferably within a complex organisation with a workforce of highly qualified professionals.
- Highly developed and practical Employment Law knowledge, with significant experience leading on disciplinary, performance, grievance, sickness review, attendance management and probation review cases.
- Strong stakeholder management experience and extensive experience of providing high quality advice to managers and employees on a range of HR policies, procedures and HR best practice, in line with employment legislation.
- Proven change management experience with a clear and demonstrable understanding of consultation obligations, redundancy processes and variations to terms and conditions of employment.
- Experience of designing and/or delivering training workshops to managers on HR related topics
- A proactive, professional and methodical approach to work along with the ability to influence and build effective business relationships with a strong customer focus
- Excellent numerical and analytical skills with a high level of attention to detail
- Proven ability to manage multiple tasks and meet tight individual and group deadlines, managing one’s own workload through effective prioritisation, time management and highly developed organisational skills
- A strong understanding of the principles of effective employee relations, and the ability to problem solve, considering feasible options, applying your HR knowledge with a common sense approach in order to seek pragmatic solutions
- Proven consultation and facilitation skills
- Ability to communicate effectively and in a professional customer orientated manner, verbally and in writing
- Ability to undertake independent routine research, be able to analyse the results and put forward proposals
- Good working knowledge of Microsoft Office, specifically Word, Excel and Outlook
- Ability to work independently as well as collaboratively as part of a team, demonstrating an ability to share knowledge/advice with colleagues and offer assistance to others where appropriate. You will be expected to treat others within the team with courtesy and respect and work with others to solve problems, using the advice and ideas of others collaboratively.
- Undergraduate degree or equivalent
- A further degree or a qualification in HR/Employment Law
- CIPD qualified or equivalent or working towards achieving this qualification
Exceptional candidates who do not meet the exact qualification criteria may be considered for the role provided they have the necessary skills and experience.
Business Travel - Whilst based at the London Wall Building, the HR Advisor may need to spend time at other BPP locations (UK wide) in order to support managers with casework meetings, consultation meetings and coaching/training. The successful candidate must be willing and able to undertake business travel, sometimes at short notice to BPP sites nationwide.