Would you like to use your organizational skills to deliver academic and housing accommodations to students with disabilities at Stanford? Interested in coordinating the student use of deaf services, lab or library assistants, exam accommodations, and housing and dining accommodations? Feel comfortable using and learning technology and data systems? Then this opportunity to serve as an Accommodations Coordinator in the Office of Accessible Education (OAE) at Stanford University, a unit of the Division of Student Affairs, could be the right one for you!
Successful applicants will have an understanding of the university environment and s/he must possess excellent organizational and communication skills, and the ability to prioritize and complete assignments in a fast-paced environment.
The Accommodations Coordinator will be responsible for making recommendations and resolving first level decisions on issues regarding the full range of legally mandated academic and housing accommodations on campus using defined policies and practices and professional knowledge. S/he will provide advice to students on a range of issues to guide them in making appropriate choices and decisions.
This is one of two positions that coordinates the execution and delivery of all academic and housing-related accommodations to students with disabilities who are registered with the Office of Accessible Education at Stanford University. This position reports to the Director of Operations, Office of Accessible Education.
- Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
- Collaborate with Housing Assignment Services and Housing Facilities to coordinate the reasonable disability-related accommodations for which students are approved by the Disability Advisers.
- Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within OAE and across functional units.
- Coordinate with faculty where in-class and exam accommodations are needed.
- Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
- Recruit, screen, and assess candidates for positions needed to fulfill student accommodations including, but not limited to: note takers; exam readers/scribes; exam assistants; lab assistants; library assistants; and visual descriptionists.
- Provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
- Source, hire, and schedule vendors and independent contractors providing sign language interpreting, real-time captioning, and CART services; negotiate contract terms and rates.
- Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
- Cover the OAE front desk one hour daily (and additionally as needed)
- Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
- Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.
- Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
- May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.
- Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.
Education & Experience:
Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Strong written and verbal communication skills required.
- Basic computing skills, including comfortability with the Microsoft suite
- Computer systems/technology experience to include Google apps, online document storage solutions, and Customer Relationship Management Systems. Experience with Salesforce (Lightning) a plus.
- Basic situational analysis and problem solving skills; creating thinking.
- Customer service skills.
- Exceptional ability to prioritize competing demands and time management.
- Ability to meeting multiple deadlines with limited resources or additional time pressure.
- Understanding of hiring requirements and financial transactions.
- Ability to learn and understand compliance with legal, financial, and university policies and external regulations.
Certifications and Licenses:
- Frequently sit, perform desk-based computer tasks.
- Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to
any employee with a disability who requires accommodation to perform the essential functions of the job.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.
Applicants must submit a cover letter and resume with their application.
Experience a culture of excellence.