Supervisor Control Center
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
The Division of Facilities and Real Estate Services (FRES) provides the expertise, business process, policies and standards required to plan, design, construct, operate, maintain and renew the physical assets of the University, excluding the health system. In addition, the Division, comprised of approximately five Departments, is responsible for the strategic planning, management and operation of non-academic University property, and collaborating with the neighborhood to create a safe, diverse and economically vibrant destination. With close to 12M square feet of space, FRES maintains 186 buildings on a campus of 276 acres, completes over 60,000 maintenance requests per year, and starts approximately 250 projects a year. FRES is comprised of the following Departments: Administration, Office of the University Architect, Design and Construction, Real Estate, Operations and Maintenance.
The University of Pennsylvania is implementing a campus transformation entitled Penn Connects (http://www.pennconnects.upenn.edu). This comprehensive, award winning effort is expanding the campus over the next 20 years, including the construction of new academic research and recreational facilities. In addition, the University has secured $300M in Century Bond funding and continues to upgrade existing facilities over the coming years. https://www.facilities.upenn.edu/
Responsible for the daily monitoring, operations, and response to customer, parent and student calls associated with the operational control room. Monitors and operates utility and building systems through the operational control room to ensure satisfactory conditions for all customers. Responds to problems within these systems using established procedures and professional judgment. Answers customer calls and responds accordingly to ensure satisfactory customer service. Supervises the work of union mechanics assigned to control room. Assists with the writing of operational procedures and other tasks necessary to keep the operation control room operating efficiently. Must be able to interface and communicate effectively with mechanics, supervisors, managers, and outside agencies.
Technical School, certification, training or apprenticeship beyond HS and 5 to 7 years of experience with HVAC systems, utility operations, and maintenance in association with a SCADA system in a control room environment or equivalent combination of education and experience required. Associate’s Degree preferred.
Demonstrated knowledge and experience indirect supervision of multi-skilled technical groups. Experience in a customer service call center would be an asset. Must be detailed oriented, computer proficient, with demonstrated supervisory skills. Strong communication skills and a proven record of providing excellent internal and external customer service towards faculty, staff, students, parents and co-workers. Hold subordinates accountable for same customer service soft skills.
Works a 24 hour/ 7-day rotating shift. Can also be assigned to day shift. Must fill-in for other supervisors when they are absent. Must be flexible in working hours depending on departmental needs.
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.