Facilities Helpdesk Assistant
Customer and Business Services
Salary: £23,334 to £26,243 gross per annum Permanent, Full Time (36 hours per week)
Post Type: Full Time
Advert Placed: Thursday 06 September 2018
Closing Date: Thursday 20 September 2018
Interview Date: To be confirmed
An exciting opportunity has arisen in our fast-paced Estates & Facilities Management department, for an experienced and proficient Facilities Helpdesk Assistant to work as part of a team providing professional and detailed support to the department.
You will be expected to communicate with all personnel within E&FM and staff of all levels from all departments and Faculties across the University, as well as dealing with external visitors and contractors. The ability to communicate with people both from within and outside the University is a major part of this role and strong communication skills will add to the customers’ perceived quality of the service provided. Good levels of accuracy are required in carrying out the work of the department.
Previous prior helpdesk experience would be beneficial with the ability to prioritise, determine levels of urgency, negotiating, influencing and dealing with a broad range of stakeholders.
Experience and working knowledge of Facilities Management systems (CAFM) is desirable aswell as robust knowledge of technical Facilities language and jargon.
Working as part of a team the helpdesk function is the single point of contact for all E&FM services and is essential in providing a successful E&FM operation within the University.
You will be responsible for logging and closing of requests on the helpdesk software system (CAFM) submitted by staff and/or students, dealing with these in a professional and efficient manner. The services covered by the helpdesk will include: reactive & planned Maintenance, Cleaning, Portering, Horticulture & Landscaping, Waste Management, Building Projects, Central Distribution and Fleet Management.
The opening hours of the helpdesk are 07:00 – 18:00 (Monday to Friday). The post holder must be available to work any shift allocated during these opening hours and to be flexible in covering colleagues’ absences. The role will also require occasional weekend work to cover key University events including Open Days.
The University of Surrey is amongst the highest achieving universities in the United Kingdom, having been awarded the Times/ Sunday Times University of the Year Award for 2016. We are ranked 10th in The Times Higher Education Table of Tables for UK universities in 2017, and we are the recipient of four Queen’s Anniversary Prizes.
In addition to a competitive salary you will receive 32 days annual leave/closure days, excellent development opportunities and a great benefits package including pension and discounted membership to our world-renowned Surrey Sports Park.