Technical Consultant

Location
California, United States
Posted
16 Oct 2018
End of advertisement period
16 Dec 2018
Ref
80336
Contract Type
Permanent
Hours
Full Time

Computer Resource Consulting (CRC) here at Stanford is looking for a Technical Consultant to provide desktop support and engineering to our world-class institution. That’s our working title for people who love to help others, solve interesting problems, enjoy variety, and have a passion for tech.

That passion for tech will serve you well, as what you will be responsible for in our organization is different than many other places that do IT support. We are an internal service center (meaning we charge Stanford for our services), but we are still Stanford employees. We balance “running a great business” and “doing the right thing.” We know we do a great job because our clients love us, and we take pride in that. Instead of puffing ourselves way up, maybe it’s best to illustrate things with do’s and dont’s.

We don’t have:

  • mandated standards that everyone follows
  • policies that you can refer back to if clients get frustrated
  • a lot of down time (honestly, it’s basically always busy or if it’s not we’re working on the next big thing)
  • lots of free food
  • a case of the Mondays

We do have:

  • teams that support each other
  • lots of variety & opportunities
  • strong, supportive,relationships with other awesome IT groups around Stanford’s campus
  • a focus on health & wellbeing (be it work-life balance, stress, mental health, etc)

So, what would you actually be doing? Well, that’s a hard question to answer. You will be given a lot of autonomy, and we’d expect you to learn pretty quickly how to best fill your days with things that help our clients. Lot’s of it is hardware, software, networking, and application support. Some of it is consulting (we call it “being a trusted guide”), and a bit of it is “not really fun but needs to get done” administrative stuff.

Oh, and did I mention that our clients span all the variety of Stanford? We support groups from the Football team to Arctic researchers, faculty, staff, graduate students, and everyone in between. They all do amazing things and we’re a part of that. If this sounds exciting, why are you still reading? Apply already. We promise to at least call you back.

We do have a more typical description of duties & qualifications, which even if not particularly engaging, might help as well.

Specific duties and responsibilities include, but are not limited to:

  • Providing standard contract desktop and local area network support and analysis to University departments.
  • Serving as the go to person for all aspects of IT device support. 
  • Responsible for responding to customer calls, solving problems, resolving technical issues, and answering inquiries related to network connectivity, software, and hardware.  
  • Diagnosing and troubleshooting problems with Windows and Macintosh operating systems, Essential Stanford Software, network connectivity, file sharing, printing, and basic application functions.
  • Working on technical projects requiring creativity in analysis and deployment of varied technologies.
  • Investigating and testing new tools, techniques, and software products and collaborating with others throughout Stanford as well as outside vendors.
  • Attending meetings, tending to administrative functions, and performing other duties as assigned.  
  • Knowing the latest about University information system/desktop/security standards and initiatives.
  • Researching, recommending, and implementing solutions for customers to meet individual business needs and help ensure compatibility with University systems/architecture. 

Personal Qualifications

  • Two-year college degree and 2 or more years of relevant experience or a combination of education and relevant experience
  • 3-5 years’ experience in technical consulting/user support
  • Demonstrated ability to work calmly, professionally, and with attention to detail, and with a solid focus on client service.
  • Demonstrated technical expertise & passion for support of Windows and Macintosh operating systems and a variety of software applications
  • Excellent verbal and written communication skills.
  • Demonstrated ability to solve problems related to software, hardware, and networking
  • Demonstrated ability to adapt to and work well within a team environment.
  • Ability to work on multiple projects and under strict deadlines.
  • Excellent verbal and written communication skills.
  • Ability to lift up to 30 pounds.

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.