Skip to main content

This job has expired

Student Hub Officer

Employer
ST MARYS UNIVERSITY, TWICKENHAM
Location
St Mary's University, Twickenham
Salary
£12,577.88 per annum based on the full-time equivalent salary of £21,686
Closing date
13 Feb 2022

View more

Job Details


We’re looking for someone with experience of delivering excellent customer service to join our team of Student Hub Officers. Based in the library, we provide general advice about using library resources, IT facilities, student support services and generic study skills. We deliver first-line support for Library, IT, Technology Enhanced Learning (TEL), Registry and other student support services; trouble shooting basic problems for users and referring on for more in-depth one to one support as appropriate.


Student Hub Officers assist students and staff in their use of library resources and technology, we also work collaboratively with other services and departments to provide a single point of contact for all student queries. In order to effectively support our users, you will need to have a high level of IT literacy and be able to explain things in a non-technical way. You will be expected to be supportive of, and engaged with, a culture of continuous improvement and change. You will also need to be flexible, proactive, and capable of working collaboratively and consistently across the service and sites.


Interview date: 25 February 2022

Company

Established in 1850 and with a deep heritage in education, St Mary’s University, Twickenham has a strong reputation for teaching excellence and a student-centred approach.

St Mary’s University is a modern, friendly and welcoming university situated in the leafy borough of Richmond upon Thames and a short train journey away from the hustle and bustle of central London. St Mary’s is on an exciting journey of transformation and growth, to benefit students, staff and the wider St Mary’s community. As the University builds on its proud heritage, it is looking for exceptional people to help shape its progressive future.  Our current strategy, Vision 2025, is focused on people and place, with the aim of creating a positive learning environment centred on our campus.  

We are a strong and welcoming community of students and staff and are committed to the highest standards in teaching across our wide range of undergraduate and postgraduate courses. In 2019, we were again awarded Outstanding status by Ofsted and in the 2018 National Student Survey, St Mary’s ranked first in London for Teaching Excellence and Student Experience, contributing to our jump of 56 places in the NSS league table. 

We have also seen our second successive significant rise in the Sunday Times Good University Guide. Our rise of 39 places since 2017 positions us as 12th in London and 77th nationality. Other significant league table changes include a rise of 25 places in the 2019 Guardian University Guide league table, to 80th in the UK, and 17 places in the Complete University Guide as a notable climber.

In addition, we have a vibrant culture and environment.

Our core values; inclusiveness, generosity of spirit, respect and excellence underpin all we do as a University and we are actively working to embed these into our daily behaviours.  We want to create the best possible conditions for our students and staff to develop into independent problem solvers and ethical leaders, enthusiastic about knowledge and learning, and able to get things done.  

You will find further information on the web pages about our University. If you are excited by the opportunity to join St Mary’s and help us to realise our ambitious plans, then we look forward to hearing from you. 

Company info
Location
WALDEGRAVE ROAD
TWICKENHAM
SURREY
TW1 4SX
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert