About the role

Primary responsibilities of this role include:

• Manage the operations that enable delivery of the global owner communications strategy, aligning with the Global Owner Campaigns Manager and Head of Owner Experience
• Working collaboratively with experience designers and data teams to enable execution of personalised journeys in owner communication platforms
• Defining and upholding workflows and processes that ensure the delivery of high-quality owner communications, with a clear focus on measurement & analytics
• Providing ongoing support, training and guidance to x27 markets who execute owner communications
• Building, testing, QA-ing automated owner journey flows and providing templates/training/guidance to facilitate journey execution by markets
• Collaborating closely with IT, data teams and analysts to optimise owner data needed for personalised owner communications
• Continually working towards more integrated and effective delivery processes to drive higher levels of personalisation in owner communications
• Create and maintain knowledge base across key platforms (Selligent Message Studio, SalesForce Marketing Cloud)
• Driving innovation in owner experiences & journeys, unlocking existing platform capability or partnering with new vendors