Job Profile Student Support - Library
Contract Type Permanent

Job Purpose

Working hours will be Saturday and Sundays 09:00-18:00

BPP University offers a range of programmes at Undergraduate and Postgraduate levels across Law, Business & Health programmes. We are looking to recruit a highly motivated individual to join our Library & Information Service (LIS) team in Leeds to assist us in delivering a first-rate service for our staff & students.

You will be responsible for assisting in the delivery of library desk services including the provision of basic IT support answering enquiries both online & face-to-face, shelving, tidying, performing clerical & administrative duties appropriate to the position always ensuring the library remains a pleasant environment conducive to study.

Applicants should be self-motivated & embrace technology with excellent IT communication & client care skills with the ability to work as part of a team, be happy to update & learn new skills on an ongoing basis.

Key Responsibilities:

• To support customers in their use of BPP library as flexibly as possible, by participating in a wide range of library activities in a polite and helpful manner. These may include but are not necessarily limited to the following:
• To assist with the provision of a range of library issue desk services on a day-to-day basis
• Answer enquiries received at the library issue desk,via face to face,phone or online. Advise users in making effective use of the libraries printed & online information sources. Referring to appropriate sources of information to answer user enquiries
• Develop sufficient knowledge of other departments within the University to be able to answer common enquiries referring more in depth and complex issues as appropriate to colleagues
• Ensure that our library services meet the needs of library users & that the library environment is neat, tidy & conducive to study.
• Help maintain hard-copy collections,including the receipt, cataloguing, processing, repair, binding & discarding of materials. Help create & maintain library user guides work with the Library Team to help develop resources for users online information services & other initiatives
• Take an active role in promoting library services & resources to staff & students
• To undertake a wide variety of administrative tasks consistant to the post and relating to the provision of good customer service

Department University Education Services - Library
Vacancy location UK, North, Leeds

Candidate Criteria

Essential

• Educated to degree level
• Excellent levels of IT literacy & confidence in using Microsoft Office Products & Virtual Learning Environments.
• Experience in a library, student services or customer service environment
• A positive approach to customer service
• An ability to work effectively as part of a team
• An ability to work on own initiative & work under pressure
• Ability to communicate effectively (both verbally and in writing) in a courteous and helpful
• manner with the wide range of library users.
• Excellent organisation & time management skills
• Flexibility in approach to duties and work schedules
• Excellent attention to detail
• Ability to build respectful relationships with a range of people
• Genuine interest in making a positive contribution

Desirable:

• A professional qualification in library or information science is desirable.
• Previous experience of working with students in a higher education setting
• Experience in using Symphony or other automated library management systems.
• Experience in using Moodle or other Virtual Learning Environments
• Experience in using Sharepoint or similar intranet system

Employment Details

Contract Hours 16:00
FTE 0.42
Salary Competitive