TechUPOnline Assistant Project Manager

Durham, United Kingdom
£26,715 – £32,817 per annum
Jul 07, 2021
End of advertisement period
Jul 28, 2021
Contract Type
Fixed Term
Part Time

Department of Computer Science

Grade 6: £26,715 – £32,817 per annum
Fixed Term - Part Time
Contract Duration: fixed term until 31st January 2022
Contracted Hours per Week: 14
Closing Date: 28-Jul-2021, 6:59:00 AM

Job Family: Business Process and People Services

OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.

OUR VALUESWe are inspiring, challenging, innovative, responsible and enabling.

Durham University

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.

The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.

Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.

It is expected that all staff within the University:

  • Contribute to our learning culture by engaging in mentoring, training and coaching.
  • Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
  • Have due regard to Health and Safety requirements appropriate to grade and role.

Family key attributes

Roles in this family provide a comprehensive service and deliver the efficient administration and governance of the University.

Overall family purpose

  • Deliver direct and indirect services to stakeholders.
  • Provide advice and answer queries as part of an enquiry-desk/help-desk function.
  • Respond to and manage requests for information and resources.
  • Deliver services to meet regulatory requirements and procedures. 
  • Plan and deliver a joined-up approach to University business and people services.
  • Align business processes and services to meet operational and strategic policy objectives.  
  • Deliver business processes to ensure effective management, governance and the economic viability of the University. 
  • Encourage, collaborate and participate in the development of productive cross-institution relationships and working.
  • Provide excellent professional services that meet strategic and operational goals and business needs.
  • Carry out monitoring, analysis, development and planning to design new services and service updates for continuous improvement whilst meeting changes in regulations.
  • Engage with specialist professionals, consultants, and suppliers to exchange knowledge and facilitate partnership working.
  • Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
  • Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
  • Engage and encourage participation with external professionals, schools, alumni and donors.

Link to key strategic plan

  • An economically sustainable approach to delivering Professional Services across the University;
  • A joined-up approach to University professional services, regardless of location or line management;
  • A culture and practice of continuous improvement; 
  • Design services that meet business need;
  • A stakeholder-focused orientation, offering satisfying careers to all staff;
  • Support and facilitate programmes that offer intellectual challenge, cohesiveness and a strong sense of progression;
  • Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.

The Department and role purpose

The successful candidate will be based in the Department of Computer Science, Durham University - ranked in the top five for Computer Science, Times Good University Guide 2017/18 (Durham University ranked 4th overall). The Department holds an Athena Swan Bronze award, highlighting its commitment to promoting women in Science, Engineering and Technology.

Applications are invited for a Junior Project Manager on the exciting, Institute of Coding and Santander collaboration “TechUP”. Ideally, we are seeking applicants with relevant project management experience working with multiple partners and stakeholders. The post is for a fixed term period until 31st January 2022 and would be an excellent opportunity for a current member of staff seeking professional development as a secondment or to supplement an existing part time role. Applicants will be working under the guidance of Professor Sue Black and Professor Alexandra Cristea, reporting to Project Manager Johanna Waite.

“TechUP” will be creating a basic Digital Skills course in collaboration with the Institute of Coding and Santander. The course will be fully independent learning via a customised online platform and is designed to equip those with little to no digital skills with the foundations they need to get online, learners will have the option to choose from three pathways specialising in different areas of interest.

The role will also include providing ongoing support to the team and Alumnae network from the previous TechUPWomen programme.

This role is part time, 0.2 FTE, fixed term until 31 January 2022 with possibility of a further extension.

Core responsibilities:

  • Experienced service practitioner responsible for actively planning, managing and co-ordinating a portfolio of projects and work streams with inter-related activities.
  • Plan and organise own workload with minimal supervision.
  • Provide specialist support with problem solving and query handling in a professional and efficient manner.
  • Reactive and proactive service provision with others to deliver an excellent stakeholder experience
  • Develop and maintain relationships and participate in networks internally and externally to build and update knowledge and skills.
  • Engage with external peers and specialists to exchange knowledge and information.
  • Supervises service users and stakeholders undertaking activities, events and project work.
  • Interpret, curate, design and present information, data, equipment and resources.
  • Implement and monitor protocols, procedures, processes and regulations.
  • Monitor and report incidents.
  • Carry out more in-depth investigations, searches and research information and data to identify trends and patterns.
  • Take responsibility for day to day decision making within own area of responsibility for the operational aspects of service delivery, translating external compliance requirements into practical application and advice.
  • Implement and monitor recognised procedures to ensure compliance and meet University values of inclusion, diversity and participation.
  • Contribute to business meetings, working groups and committees to help shape service delivery and stakeholder expectations.
  • Be accountable for managing/maintaining financial and budget records and reconciling expenditure queries.
  • Involved in the purchase and return of goods and services.
  • Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision.
  • Deputise for the project manager in their absence.

Role responsibilities:

  • Support the project manager in management for the Project including communication and deliverables necessary for all stakeholders involved, towards successful outcomes.
  • Develop, implement and enforce recognised procedures to ensure compliance, co-ordinate effort and contribute to team goals.
  • Provide professional guidance and advice to award holders staff and students with the operational running of budgets, processes, data and information recording and assessment data.
  • Distribute information and provide advice to stakeholders regarding compliance and implementation of regulations. (e.g. ethical concerns and GDPR regulations)
  • Ensure projects, activities, budgets and documents comply with internal University and external regulation, policy and procedures.
  • Ensure accuracy by instituting recognised and routine checks, assessment criteria and techniques.
  • Record data and information accurately in line with funder requirements, provide reports and copies of project records and distribute information to key stakeholders in the process or service.
  • Use a range of digital media and tools to communicate with a diverse range of key stakeholders, both verbally and in written format who may need to access information across different geographic and time zones.
  • Develop, plan and deliver internal and external events and activities for stakeholders.
  • Establish, maintain and develop productive and ongoing relationships with stakeholders to influence perception of the University.
  • Awareness of the external environment and sector best practice to support high quality in all aspects of the Project. 
  • Prepare and manage, with the help of the administrator, documentation and tools to ensure and measure the success of the project (e.g. questionnaires, databases regarding activity data, etc.).
  • Manage, plan and document in collaboration with the PI, CoI and PM all requirements necessary for the sustainability of the project, including assisting in the sourcing of and application for future funding.
  • Any other reasonable duties.

Specific role requirements

There may be a requirement to work outside of normal office hours, as and when required including, being able to work on weekends and evenings.

Recruiting to this post 

In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification above (including those listed in the section ‘Realising Your Potential Approach’).

In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.

Please note that some criteria will only be considered at interview stage.

Please ensure that you complete all of the criteria and submit the grid above or your application cannot proceed to the next stage.

How to apply

We prefer to receive applications online. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit

  1. A CV; 
  2. A covering letter which details your experience, strengths and potential in the requirements set out above;
  3. Examples of how you satisfy both the person specification and the Realising Your Potential Approach criteria which you may copy into a separate document if preferred for completing and submission. 

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

Contact details: 

For further information please contact: Johanna Waite johanna.waite@durham.ac.uk

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work.  We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

Person specification - skills, knowledge, qualifications and experience required

Essential Criteria

  • Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
  • Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.
  • Proven IT skills, including use of Microsoft Office.
  • Post-16 qualification (or equivalent experience)
  • Professional practitioner with knowledge and expertise used to contribute to the delivery and development of services, events and activities within the organisation.
  • Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.  
  • Experience of providing advice and guidance to a range of customers and colleagues, including more senior colleagues
  • Experience of being able to network effectively and develop strong and productive working relationships, to influence perceptions of the University.
  • A strong team player with a committed and flexible approach.
  • Ability to effectively network and exchange advice and information for development purposes. 
  • Experience with project management software.

Desirable Criteria 

  • Project management qualification
  • Educated to degree level (or equivalent experience)
  • Experience of communicating across university or institutions.
  • Experience with website/portal maintenance.
  • Experience of implementing policy and procedures and involvement with future changes.

Realising Your Potential Approach

PROVIDING LEADERSHIP AND DIRECTION - Seeing the work that you do in the context of the bigger picture and taking a long-term view. Communicating vision clearly and enthusiastically to inspire and motivate others.

  1. Not losing sight of the vision in dealing with day-to-day pressures

FINDING SOLUTIONS - Taking a holistic view and working enthusiastically and with creativity to analyse problems and develop innovative and workable solutions. Identifying opportunities for innovation.

  1. Being open to and applying good practice and fresh ideas from inside and outside the  University
  2. Identifying and pursuing opportunities to work in partnership with external organisations to generate and develop ideas

ACHIEVING RESULTS - Planning and organising workloads to ensure that deadlines are met within resource constraints. Consistently meeting objectives and success criteria.

  1. Confidently say ‘no’ to activities that are less important or do not fit with Project priorities.
  2. Critically evaluate the success of projects to disseminate lessons that can be learned

DBS Requirement: Not Applicable.