Marketing & Student Recruitment
Applicant Enquiry Co-ordinator
Paisley Campus
REQ001184 
Grade 4 (£23,754 – 28,332 per annum, pro-rata)
Part-time: 24 hours per week
9 month fixed-term post

About University of the West of Scotland
This is an exciting opportunity to join University of the West of Scotland (UWS), one of Higher Education’s most innovative modern universities.  

We have 4 vibrant campuses across the west of Scotland as well as a campus in central London. Our campuses boast some of the most modern, pioneering and sustainable Higher Education learning and teaching facilities in the UK – our new Lanarkshire Campus was the winner of the ‘sustainable buildings that inspire’ accolade in the Guardian University Awards 2019. The University’s 19,900 student population includes a growing international student cohort comprising more than 140 nationalities. 

We have also established ourselves as a force for good through our internationally relevant ground-breaking research in areas including eye-care, drone technology, artificial intelligence, thin films and sensors, 5G networking, arthritis and dementia care.

UWS was ranked in the Times Higher Education Young University Rankings 2019 as being in the world’s top 150 universities under 50 and the highest ranked young university in Scotland.

The role
This is a 9-month fixed-term post which is a key role in the University’s high-performing Marketing & Student Recruitment Department. The post holder will support the University's strategic plan to recruit high-quality students at undergraduate and postgraduate levels by providing telephone and web-based support for all UWS pre-applicants and applicants.

The post holder will work as part of the wider Student Recruitment team dealing with and answering all enquiries made to them for all modes and levels of study from UK, EU and international applicants; advising on programme options; assessing qualifications against programme entry requirements - creating bespoke email responses; answering telephone and in person enquiries and being approachable and supportive in dealing with enquiries.In addition the post-holder will work in partnership with the Admissions Office, Academic Admissions Officers and the wider Marketing and Recruitment team to deliver an outstanding service. 
 
You will have proven and significant experience of working successfully within a fast-paced office environment, and ideally have telephone enquiry experience. The ideal candidate will have a background working in customer-driven and customer-facing roles. You will have a track record of being able to work autonomously and be able to demonstrate experience of using complex database systems, together with experience of report writing in a professional setting.

It is essential that you have excellent interpersonal and communication skills, both oral and written. You will have demonstrable interpersonal skills, well-developed customer care skills, and be familiar with the MS Office suite.

In the first instance, this role will be based remotely, due to the current public health guidance. The situation will be reviewed if this guidance is updated.

Informal enquiries can be made by contacting:
Kayleigh McArthur, Conversion Senior Team Leader at Kayleigh.McArthur@uws.ac.uk

Further information, including details of how to apply are available at https://jobs.uws.ac.uk/ 

Closing Date:        Wednesday 23 June 2021
Interview Date:       Wednesday 07 July 2021

UWS is committed to equality and diversity and welcomes applications from underrepresented groups. 

UWS is a “Disability Confident” employer.

University of the West of Scotland is a registered Scottish charity, no. SC002520.