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Member Service Specialist

Employer
MIT MASSACHUSETTS INSTITUTE OF TECHNOLOGY
Location
Massachusetts, United States
Closing date
21 Nov 2020

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Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.

MEMBER SERVICE SPECIALISTMIT Federal Credit Union (MITFCU), to be responsible for delivering outstanding member service, addressing all member issues and inquiries in a timely manner, and being informative and responsive to members’ requests while offering products and services that enhance their financial relationship to the Credit Union. Responsibilities include answering all incoming calls/inquires in accordance with departmental standards; checking and responding to all incoming voicemail and email messages within established guidelines; opening new memberships, closing or adding products and services to existing accounts, and updating member account information as necessary; processing account transfers, payments, and stop payments; providing balance information and statement copies; providing general account maintenance; daily balancing and reconciliation of payments and deposits; and assisting with annual dormant account program. 

Job Requirements

REQUIRED: at least three years of customer service experience, preferably in a credit union, bank, or the financial industry; a high school diploma or its equivalent; excellent internal service and member service skills; ability to form long-term business relationships; clear/concise verbal and written communication skills; and working knowledge of personal computers. 

PREFERRED:  experience in a sales environment and an associate’s degree or additional college coursework. Job #18958-5

The Credit Union is open to both full- and part-time applicants.  

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

MIT considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

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