User Support Manager

Maynooth, Ireland
Jul 14, 2020
End of advertisement period
Aug 09, 2020
Contract Type
Full Time

Department: It Services
Vacancy ID: 006642
Closing Date: 09-Aug-2020

Maynooth University wishes to appoint a User Support Manager on a full-time, specified purpose contract basis. This manager level appointment will be made at SAOIV grade and will report to the Head of IT Operations in the IT Services function.

The User Support Manager will oversee the delivery of IT support to services provided by the IT function of the University and ensure that the service provided is aligned with the business, academic and research needs of the University. The role requires an individual who is a thought-leader in support delivery, an advocate for the user community and capable of adapting support services to meet the changing needs of the user community. The User Support Manager will work alongside the ICT Infrastructure Manager and report to the Head of IT Operations.

Senior Administrative Officer IV Salary Scale: €58,161 - €91,466 per annum (7 points)

Appointment will be made in accordance with the Department of Finance pay guidelines.

*New entrants to the public sector will be appointed on the first point of the above scale.

Closing Date: 23:30 hrs (local Irish time) on Sunday, 9 August 2020

Applications must be submitted by the closing date and time specified. Any applications which are still in progress at the closing time on the specified closing date will be cancelled automatically by the system.

Late applications will not be accepted