Connecticut Mental Health Center Behavioral Health Home Program Manager

Connecticut, United States
May 03, 2020
End of advertisement period
Jul 03, 2020
Contract Type
Full Time

Position Focus:

Connecticut Mental Health Center is one of the Department of Mental Health Services community-based facilities required to participate in the Behavioral Health Home initiative, in order to provide care coordination to a subset of the Medicaid population and to generate Medicaid revenue made possible under a special provision of the Affordable Care Act. The applicant for this position will be responsible for: overseeing the operation of the CMHC Behavioral Health Home, including the recruitment, selection, supervision and retention of program-specific staff. Coordinating and manage program activities and formulate program goals and objectives. Overseeing the implementation of policies and procedures related to the operation of the Behavioral Health Home. Assuring the provision of comprehensive care management, care coordination, health promotion, transitional care, individual and family support services and referral to community services on behalf of eligible clients. Consulting with other medical professionals, especially during enrollee admission or discharge from other services. Overseeing the development of training protocols on chronic conditions and other health promotion, wellness, and prevention initiatives. Overseeing development and implementation of health education groups. Overseeing the implementation of systems designed to facilitate the tracking of required assessments, screenings, and the monitoring and reporting of required goals and outcome. Consulting with clinical teams regarding specific client health issues. Planning agency-wide staff trainings related to the integration of the behavioral and physical healthcare needs of CMHC service recipients. Managing CMHC’s clinical and administrative interface with the CMHC Wellness Center (a primary care clinic operated in collaboration with the local FQHC), and will serve as liaison to other primary care providers in the community. Ensuring that appropriate services are delivered to clients with a variety of acute and chronic medical conditions. Participating in DMHAS and agency-specific committees and work groups related to the Behavioral Health Home and other wellness initiatives. Ensuring program compliance with the standards established by the Joint Commission, CMS and other regulatory agencies. Ensuring compliance with quality assurance findings and recommendations. May participate in grant and contract preparation and administration. May perform clinical duties, and other related duties as required.

The candidate must have: considerable ability to establish and manage multiple priorities, and to collaborate within the agency and across the community healthcare system. Considerable knowledge of mental health treatment, principles and values of community based care. Knowledge of psychiatric rehabilitation principles. Knowledge of variety of intervention and support strategies. Knowledge of relevant state and federal laws, statutes and regulations. Knowledge of societal, cultural and gender issues and impact on mental illness. Knowledge of psychotropic medications. Knowledge of impact of housing and homelessness on the mentally ill. Interpersonal skills. Considerable oral and written communications skills. Considerable facilitation, collaboration and conflict resolution skills. Ability to identify and articulate philosophical foundations for specific program models or service approaches. Ability to delegate authority. Ability to plan and organize effectively. Ability to integrate community resources into service planning. Ability to develop and maintain effective relationships with community representatives and staff. Supervisory ability. Works under the supervision of the CMHC Director of Clinical Services. Supervises a multi-disciplinary staff of 7 individuals including a data analyst/practice manager, nurses, social workers and community clinicians.

Essential Duties

  1.  Evaluates the quality and effectiveness of nursing practice and nursing services multi specialty physician practices. Assign responsibilities and duties as related to appropriate licensure and experience of staff member.
  2. Analyzes internal and external data and information to identify opportunities for improving services, patient outcomes and patient satisfaction.
  3. Evaluates staff performance based on professional practice standards and development. Conduct performance evaluations and implement corrective actions in order to promote a productive and healthy work environment.
  4. Provides leadership, guidance and direction to clinical staff. Collaborate with nursing staff at all levels. Bases decisions and actions on ethical principles and fosters a non-discriminatory environment.
  5. Interviews, hires, and trains clinical staff. Ensures all clinical staff maintains required training skills
  6. Responsible for operating within approved budget.
  7. Obtains and assesses vital signs, patient history, medications and other pertinent demographic information and log all data into records according to practice policy and standards.
  8. Evaluates and presents patient history and diagnosis to physician using concise and accurate verbal communication.
  9. Assures all procedures for maintaining patient confidentiality are maintained per HIPAA guidelines.
  10. Provides patient education about various health care topics and medications.
  11. May perform other duties as assigned.

Required Education and Experience

Bachelor Degree in Nursing and three years of nursing experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Well-developed written, oral and communication skills.

Required Skill/Ability 2:

Proficient in Microsoft Office.

Required Skill/Ability 3:

Knowledge of electronic health records.

Preferred Education, Experience and Skills:

Master’s Degree preferred. Registered nurse and/or APRN who possesses the skills and experience needed to provide leadership for the initiative throughout the organization.

Required Licenses or Certifications

Registered Nurse in the State of Connecticut.

Weekend Hours Required?


Evening Hours Required?


Drug Screen


Health Screening


Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit for additional information on the background check requirements and process.

Additional Background or Health Screening Requirements

Selected incumbent must have successful completion of a required health screening and/or TB test.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email:


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