The Department and role purpose

As a part of the Web and Collaboration Services Team the post holder will be involved in the adoption, configuration, deployment, support and maintenance of Microsoft Office 365 and collaborative information systems and applications..

You will work closely with teams across Computing and Information Services including application development and infrastructure teams in order to carry out activities such as Office 365 adoption and administration, application development, performance management and security monitoring. You will also work closely with professional support services, Durham University students and academic colleagues in departments and research institutes

Role responsibilities:

• Recognised professional practitioner in Office 365, including SharePoint, Teams and other Office 365 services.
• Implement changes to the design and development of service processes, whilst supporting the wider adoption of Office 365.
• Provide management for the delivery of high-quality infrastructure support services across the University.
• Promote and foster positive and highly collaborative approaches to problem solving and project implementation, helping to motivate, mentor and coach project team members.
• Act as a point of contact for service colleagues and stakeholders to interpret and resolve complex infrastructure, architecture and technical problems.
• Make decisions about the nature and level of problem solving, physical and analytical tools, techniques and protocols to deliver project and service objectives, providing advice and making recommendations for resolution as appropriate.
• Collaborate with other specialists within the Service and across the University, regarding the use of modelling and analytical tools, methods and standards to deliver integrity and consistency with service delivery.
• Schedule and monitor service maintenance and installation works, projects and work streams across the University.
• Provide regular status reports and identify risk management and contingency planning to other service staff, specialists, users and managers.
• Liaise with internal and external agencies, local authorities, industries and visitors where appropriate.
• Take responsibility for monitoring and updating risk assessments and safety procedures for the service, providing guidance to others where necessary.
• Develop, modify and optimise protocols and methodologies.
• Any other reasonable duties.

Specific role requirements

This role will occasionally require out of normal working hours during periods of change and major incidents.