Skip to main content

This job has expired

Team Lead, Platforms

Employer
LA TROBE UNIVERSITY
Location
Banyule, Australia
Closing date
1 Mar 2020

View more

Job Type
Professional Services, IT Services
Contract Type
Fixed Term
Hours
Full Time

The role

The Enterprise Services department provides design through to monitoring and optimisation of core infrastructure services.

The Platforms and Storage team provisions and supports the University IT platforms, environments and servers.

They participate in projects, ensure availability and security of environments, and provide timely response and resolution of all issues and work requests.

What you will be doing

  • Manage a team of technical specialists with accountability for ensuring the successful provision of platform systems and services (in hosted, virtual and cloud environments, as required), participation in projects, and providing timely responses and appropriate resolution of all issues and work requests.
  • Provide expertise to inform planning and strategy development for the Platforms & Storage team.
  • Create, maintain and review policies and procedures relating to the work area.
  • 2nd and 3rd level incident and problem management including timely response and appropriate resolution of all issues and work requests (including being an escalation point for complex problems).
  • Complex knowledge transfer to the Service Desk, including providing expertise, identifying and documenting workarounds, check lists, and updating the knowledge base.
  • Successful support and provision of platform systems services including administration of user access, email systems, file services and print services, in hosted, virtual and cloud environments, as required.
  • Provide 24 hour/7 days-a-week rostered, on-call support for critical IT services in accordance with the La Trobe University Collective Agreement On-Call Arrangements, as required.

About you

You have experience leading a high performing and motivated technical team and have proven experience working in a large and complicated technical environment for both Windows and Linux operating systems.  You are self-motivated, a customer service champion and can adapt in a deadline driven and ever-changing environment.  You are resilient, have well developed decision making and time planning skills, can problem solve and manage stakeholder expectations.

You have:

  • Highly developed technical knowledge, analytical and conceptual skills with the proven ability to adapt to new situations and develop highly creative solutions to complex platform problems.
  • Advanced knowledge and experience in Windows and Linux platform and server technologies and awareness of industry developments, and demonstrated ability to apply these in a complex, corporate environment. 
  • Experience managing a technical team to: harden, manage and tune operating systems in hosted, virtual and cloud-based environments (include security policies, identity management, environment management and monitoring and server virtualisation); install, configure and administer system tools and applications; manaaged on-premise servers, file storage/systems, including backup/restore and disk configuration, applications and media; manage email systems.
  • Demonstrated skills in problem solving in a mission critical environment.  
  • Knowledge of ITIL, namely Change Management, Incident Management, and Problem Management.

Nice to have:

  • A good understanding of the higher education environment.

We Are

Accountable, innovative, connected, caring

For over 50 years, La Trobe has been one of Australia's pioneering universities. We are now recognised as one of the world's leading universities, and our success is a direct result of our world-class research and teaching – and the talent and commitment of our people.

Our university culture is safe, inclusive, accountable and everyone is respected and supported to be their best. We are globally connected, we care about what we do and why we do it, and we drive innovation.

Join us at La Trobe, where today’s uncertainties are tomorrows possibilities.

Benefits

  • Up to 17% Super!
  • Staff development and training
  • Employee assistance programs
  • Access to discounted Health funds
  • Salary packaging
  • Onsite child care facilities at our beautiful Bundoora campus
  • Flexible work arrangements

Sound Good? Here’s how to apply

Submit a cover letter, an up to date copy of your resume. Good luck!

Position Description below:

Team Lead, Platforms.docx

For more information about Information Services at La Trobe:

La Trobe IS information.pdf

For recruitment queries please contact: L.Hall-Towers@latrobe.edu.au

To be considered for this position, applicants must have the right to work in Australia and be willing to obtain or currently hold a valid Working with Children Check.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert