Do you enjoy helping people and providing an excellent customer experience? Are you interested in starting a career in IT support? Do you have experience of working in a customer facing role? 

As part of the Client Support Services Team you will join a busy team dealing with requests and incidents directed to IT Services. You will work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues. You will have excellent customer service skills and be able to translate technical information to a wide range of users. With responsibility for triaging incoming enquiries and calls, you will work to provide a first time fix service for straightforward incidents and issues referring more complex issues to colleagues in the team and in 3rd line support teams across the IT Service. You will be responsible for implementing the ongoing computer replacement cycle as well as the effective installation and set-up of new devices. 

You will learn to install, restore and back-up a range of end-user devices, as well as being able to resolve some basic technical issues, troubleshooting and providing first line fixes for desktop, laptop, tablet and mobile devices. With a professional approach and excellent communication skills, you will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core IT services.

You will receive full training and a tailored package of support as part of a Professional Learning Programme, on successful completion it is expected you will progress to grade 3. You will need to be willing to commit to undertaking formal study and completion of associated qualifications.

To explore the post further or for any queries you may have, please contact: 

Martin Foster, IT Operational Lead (Client Operations)

Tel: +44 (0)113 343 0214, email: m.foster@leeds.ac.uk

Location:     Leeds - Main Campus
Faculty/Service:     Professional Services
School/Institute:     IT
Category:     Administrative and Clerical Support
Grade:     Grade 2 to Grade 3
Salary:     £16,420 to £19,133 p.a.
Post Type:     Full Time
Contract Type:     Ongoing
Release Date:     Friday 06 December 2019
Closing Date:     Sunday 05 January 2020
Reference:     CSUIT1326
Downloads:     Candidate Brief