• Contract
• Senior Management
• Bachelor Degree
• Singapore

Closing On 28 Dec 2019

About Us

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

Job Description

• The role will support ISE (Institute of Service Excellence) in its mission with a focus on research and thought leadership by developing high quality Singapore- and Asian- based research on service excellence and consulting research projects. The role would be involved in the following:
• Resource Management Coordinator
  • Assist Head of Research & Consulting in managing and coordinating research resources, including managing project schedules
• CSISG Studies
  • Oversee analysts’ data processing and analysis of research data to ensure accuracy and depth of findings.
  • Conduct statistical analysis, environmental scanning, analysis of trends to develop insights to assist in decision- and policy-formulation.
  • Analyze services sector trends for emerging issues and dovetail trend analysis with customer satisfaction research.
• CSISG Membership Reports
  • Generate timely and accurate membership reports for clients.
  • Conduct cross-checking of other analysts’ research work to ensure accuracy.
  • Present findings from membership reports for clients.
• Consulting Research projects
  • Monitor and analyze the outcomes of consulting projects as well as guiding and counseling team members.
  • Client engagement for consulting research projects including understanding clients’ research needs as well as development and crafting of proposals.
  • Plan and develop research methodology, questionnaires, data processing/cleaning, analysis, reporting.
  • Present key insights to clients.
• Business Development for Research Consulting Projects
  • Develop research project proposals and reports for consultancy and research requirements.

Qualifications

• A degree in Business, Economics, Statistics or other related fields.
• Minimum 5 to 7 years of experience in a research or consultancy role.
• Strong data analysis skills and able to work with large datasets.
• Meticulous with strong verbal and written communication skills in English are required.
• Experience in the use of statistical software packages and database language such as SPSS, R and SQL.
• Good understanding of research methodologies and able to perform data analysis
• Able to work with large datasets
• Familiar with both quantitative and qualitative research methodologies.
• Experienced in the use of statistical software packages like SPSS or R
• Team player with excellent interpersonal
• Self-motivated and able to work independently to meet tight deadlines.
• A keen learner who is curious to discover news insights.
• Willing to pick up new research skills as needed.