Application closing date: 03/12/2019
Salary: Grade 3 (£21,814 - £25,941)
Package: Excellent benefits package

Job description

We are currently looking to recruit a part time Administrator within our Student Wellbeing and Inclusion Service based at our Sighthill campus. The role is for 17 hours a week during the academic year (40 weeks) with a proposed working pattern of Wed to Fri (with some degree of flexibility on the hours). Reporting to the Wellbeing Services Manager you will have a service-wide remit and will join a team of administrators developing an integrated approach in support of all areas of our work. You will be expected to be flexible in your approach to ensure that the most urgent tasks are prioritised across the service. You will provide an exceptional frontline service to service users (students, staff and other visitors) as well as providing a full range of clerical, secretarial and administrative support and provide administrative services to all areas of the Wellbeing and Inclusion service.

Edinburgh Napier University is a forward thinking institution home to forward-thinking people, inspired by the world around them. The Student Wellbeing and Inclusion Service provides high quality, professional services to support potential and current students from their initial enquiry to Edinburgh Napier University through to graduation. As a University committed to creating an inclusive environment for all, we aim to provide a positive and supportive environment for all students and staff on the basis of individual merits, ability and potential. A wide range of support for students is provided by our teams including; Disability Inclusion, Student Funding, Counselling and Mental Wellbeing, Chaplaincy and our Keep On Track service (supporting student retention).

The role

You will act as the first point of contact for the team and provide a responsive service through a range of contact options including individual meetings, email, telephone, letter, SMS text services etc as appropriate. You will communicate sensitively, confidentially and promptly with students or respond to enquiries which may be of a personal and confidential nature. You will provide advice, guidance and information to students and other stakeholders in response to a wide range of enquiries. You will use judgement and sensitivity to assess, research, investigate and resolve support issues and queries, in collaboration with other team members when necessary.

Who we are looking for?

Our ideal candidate will have significant experience of working in an administration role in a busy, professional, customer focused environment. Experience of managing financial systems and records is important as is the ability to demonstrate working with internal and external stakeholders, some who at times may be anxious or upset.

You will demonstrate:

• An empathetic and approachable manner and ability to relate to others with tact, sensitivity and respect, showing the confidence to build rapport with others and observe the need for confidentiality.
• An ability to prioritise and manage your own workload and be able to take delegation from multiple people within a team context.
• Excellent communication skills to effectively liaise and negotiate with a range of students and internal/external stakeholders.

To know more about this exciting opportunity please click here to view the role profile.

Benefits we offer

In return, we offer a great working environment where we support ambition, recognise achievement and offer an attractive benefits package. This includes a minimum of 36 days annual leave (includes bank holidays), a generous pension scheme, professional development opportunities, discounted access to onsite sports facilities and a wide range of other staff discounts.

Salary - Grade 3 (GBP 21,814 - GBP 25,941) per annum plus excellent benefits

Additional Information

Closing Date: Tuesday 3 December (midnight)
Interview Date: Friday 13 December

Please note that the successful candidate must have permission to work in the UK by the start of their employment. We are unable to sponsor any candidate for this role.

The University is committed to inclusion, demonstrated through our work in respect of our diversity awards and accreditations (Advance HE's Athena SWAN Charter) and holds Disability Confident, Carer Positive and Stonewall Scotland Diversity Champion status. More details can be found here.