Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university. Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.  

Job Description

Gift Administration

• Input donations and donor information into Raiser’s Edge (RE) and verify if additional information is required for accurate processing of specific transaction types.
• Serve as the interface with internal and external stakeholders relating to the gift administration; duties include completing gift agreement, reviewing incoming gift, pledge, dues and event transactions to verify proper documentation for each.
• Check and process online donations daily and ensure weekly cheques and donation forms are handed over to Finance to be credited into the bank.
• Work with Finance to manage transference and recording of cash, credit card, wire, stock, pledges and grants.
• Manage database interface with online donation portal and digital communications. Issue receipts and acknowledgement letters to donors on weekly basis.
• Keep proper filing of all donation records including updating the records in RE.
• Assist in the annual IRAS reporting exercise.
• Assist in providing donation summaries.
• Handle Internal Audit matters.  

Database Administration

• Custodian of Constituent Records – managing records such as creating donor/new prospect records, gift records per gift agreements, relationship tagging, setup of action items, uploading of documents etc. in RE.
• Perform regular database audits to ensure integrity, manage clean up as needed in close collaboration with department staff.
• Data entry and maintain accurate database records for data integrity and reporting to various stakeholders.
• Provide donation summary/financial report to donors, fundraisers and schools as and when required.
• Generate mailing list for various internal publications for donors and prospects.
• Assist in the rollout of the new CRM Project and work with team member on data migration exercise.
• Other duties as assigned

Qualifications

• Diploma/Degree with at least 6 years of working experience in the communications industry and at least 5 years in administration and database management.
• Ability to work independently and as part of a team; take initiative, be a self-starter, proactive problem solver, and have perseverance; and maintain a high degree of professionalism, diplomacy, and confidentiality.
• Ability to maintain a high level of professionalism to communicate and work with internal and external stakeholders.
• Strong organisational and analytical skills, and ability to prioritize and manage more than one project simultaneously required.
• Comfortable working in a complex, multi-department organisation and dynamic, fast-paced environment.
• Ability to perform well under pressure within time constraints with the highest degree of accuracy and effectiveness.
• Strong computer literacy skills and the aptitude to learn new software required.
• Experience working with broadly diverse groups of constituents such as donors, prospects, alumni, leadership, department directors, faculty and administrators.

Other Information

Candidates who do not possess the stipulated educational requirements and/or work experience may be considered. If successful in their job application, they will be offered a job title and salary package commensurate with their educational qualifications and work experience