UNITED ARAB EMIRATES UNIVERSITY

Head, Multimedia Support Services

Location
Abu Dhabi, United Arab Emirates
Salary
11000 to 23000 AED
Posted
Oct 28, 2019
End of advertisement period
Nov 27, 2019
Ref
1694
Contract Type
Permanent
Hours
Full Time

Job Description

  • Manage the administration and delivery of multimedia services at all UAEU campuses. Services provided include general meeting and audio-visual support, video conferencing, telepresence, web conferencing, web casting, audio/video production and post-production. Coordinates the development and documentation of policies, procedures, training and end-user guides for all Multimedia Services functions.
  • Responsible for the day to day set up, operation and oversight of audio visual equipment, to support internal and external users.
  • Consult and collaborate with academic staff, technical staff and external users, as needed, so that a high level of audiovisual support is provided to users at all times.
  • Supervises daily operations of the Multimedia Services department to ensure staffing/resource scheduling is adequate for planned events and problems are resolved in a timely and effective manner.
  • In collaboration with the community relation department, to work on the delivery of large and high profile external and internal events where audiovisual equipment and support is needed.
  • Coordinates the collection of event requirements and overseas operations and maintenance activities to ensure compatibility with client operations and schedules. Serves as a focal point to resolve technical problems that impact system performance, responsiveness and efficiency.
  • Monitors projects for the purpose of ensuring work meets requested specifications, quality standards, and quantity requirements.
  • Responsible for the updates, maintenance and installation of A/V equipment within all UAEU sites, including all audio/ video communication equipment such as: control systems, codecs, touch panels, cameras, display systems, mixers, microphones, digital sound processors, assisted hearing devices, large venue projectors, multi-projection rooms, matrix switchers, recording equipment and etc.
  • Manages all enterprise Multimedia services staff within the United Arab Emirates University (UAEU).
  • Develops and maintains monthly metrics for production services, including performance against SLAs, problem statistics and periodic customer satisfaction surveys. Escalates problems to the management that may cause missed SLAs.
  • Prepares written materials (e.g. reports, budgets, estimates, memos, forms, specifications, etc.) for the purpose of documenting activities, providing written support and/or conveying information.
  • To provide advice, training and guidance to staff and students, as well as to external users in the effective use and operation of the facilities.
  • Researches multimedia trends for the purpose of setting goals to meet future district needs.
  • Researches specifications for the most appropriate and up-to-date equipment, supplies, and materials for the purpose of maintaining availability of required items and efficiently completing projects in accordance with UAEU standards and objectives.
  • Serves as the liaison between UAEU staff and/or vendors in regard to UAEU A/V solutions for the purpose of resolving issues, making recommendations and/or purchasing new hardware / software.
  • Manage a team involved in the maintenance of a central inventory of all audiovisual equipment.
  • Maintain professional awareness of international trends in audiovisual services and in relevant new technology developments.
  • Supervises assigned personnel for the purpose of maximizing the efficiency of the work force and meeting department and UAEU’s legal requirements and objectives.
  • Individual will have significant exposure to the customers and industry partners alike and must project the professional image of the university, both internally and externally.
  • Provide service updates and reports to senior management as required.
  • Responsible to adhere with all information security policies and procedures of the University.
  • Other duties as assigned

Minimum Qualification

  • Bachelor’s degree in Computer Science, Communications, Multimedia or computer related field
  • At least five years of progressive relevant experience.
  • At least three to five years of supervisory experience or an equivalent combination of education and experience.
  • Experience of working in a Higher Education environment will be preferred.
  • Experience of management of a support team and the processes associated with it will be preferred.

Preferred Qualification

  • Working knowledge of all audio-visual fields: sound, lights, projection, technological devices, etc. Should also have the ability to recruit and train staff, the ability to work with departments that may use the audio-visual staff to assist with their events, and working knowledge of accounting and a strong understanding of marketing techniques.
  • Expert skill in designing, installing, configuring, integrating, operating, maintaining and troubleshooting multimedia systems/collaboration technologies. (Video conferencing, web casting, web conferencing, presentation hardware and software).
  • Advanced knowledge of Audio / Video principles and practices, multimedia systems integration, multimedia hardware and software troubleshooting techniques, services in large presentation settings and interactive smart classrooms.
  • Extensive experience with laptop and desktop computers, including Windows and Macintosh operating systems and their multimedia components including video and audio cards, speakers and microphones and multimedia client software.
  • Exemplify and promote Extreme Customer Service to clients and co-workers.

Expected Skills/Rank/Experience

  • Innovative thinking with both a strategic and a tactical orientation, strong planning skills and attention to detail
  • Creating multimedia designs in liaison with animators, programmers, writers, video producers, sound engineers and artists.
  • The candidate should possess a high energy level, which allows them to react to situations quickly and decisively, possessing self-confidence.
  • Flexibility and adaptability and an ability to cope with a busy workload.
  • Committed to self-development. Continually improves knowledge, skills and behaviors making sure to transfer any relevant knowledge/skills gained to the rest of the team
  • Excellent interpersonal, organizational and communication skills including report writing.
  • Demonstrated project management experience.
  • Thorough understanding of the implications of supporting a mission‐critical environment on a 24/7 basis.

Division Information Technology Division-CIO

Department IT Support Service Section

Job Close Date open until filled

Job Category Staff

Salary 11000 to 23000 AED