Manager, Indigenous Student Support Programs

Location
Townsville, Australia
Posted
Oct 15, 2019
End of advertisement period
Oct 29, 2019
Ref
16939
Contract Type
Permanent
Hours
Full Time

Position Overview

The Manager, Indigenous Student Support Programs provides strategic and operational leadership to the Academic and Student Support team to support Indigenous students to provide both academic and student support services relating to enrolment, academic progression and student administration.   The incumbent leads administrative and academic progression processes and decision making in accordance with policy and the JCU council approved delegations.

The Manager, Indigenous Student Support Programs provides strategic support and advice to the Head, Indigenous Student Services, the Pro Vice Chancellor (Indigenous Education and Strategy) and the Academic Divisions regarding the provision of quality student services and the subsequent impact on the student experience. The incumbent develops and maintains high level, collaborative relationships throughout the university community to facilitate, develop and promote a consistent, holistic approach to the student experience, including maintaining currency of knowledge and benchmarking across the sector, information sharing and promoting an end to end understanding of enrolment and progression processes.

The Manager, Indigenous Student Support Programs monitors strategy and develops policy and processes ensuring the consistent, effective and efficient provision of superior student-focused academic and support services across JCU campuses and teaching sites at Townsville, Mackay, Mount Isa and Externally and provides high quality support to students and academics through specialist program and course management advice.

The incumbent implements effective learning support strategies for a cohort of Indigenous students and also leads and manages continuous improvement of student academic and support services to foster an innovative, collegial, professional and positive student focused culture within the Indigenous Education & Research Centre.

Office of the Senior Deputy Vice Chancellor

The Senior Deputy Vice Chancellor (SDVC) has responsibility for the Academic Divisions, the Division of Research and Innovation, and Australian Aboriginal and Torres Strait Islander affairs at the executive level. The SDVC is the standing deputy to the Vice Chancellor.  As the senior officer in the Division of Research and Innovation, the SDVC is responsible for developing and implementing research policy and providing leadership in research. This involves promoting collaboration with Government, industry, publicly funded research agencies and universities.

Indigenous Education & Research Centre

In collaboration with the University’s divisions, colleges and directorates the Indigenous Education & Research Centre will provide a whole of university approach to our engagement with Australian Aboriginal and Torres Strait Islander students, alumni, staff and communities.

The Centre’s core business focus is to provide leadership and coordination to increase the access, retention and completion rates of Australian Aboriginal and Torres Strait Islander students by creating an inspiring and supportive environment on campus that celebrates the heritage, diversity and achievements of Indigenous people; assisting Indigenous students to confidently participate in the academic and cultural life of the University and delivering a smarter learning support agenda that progresses Indigenous students through to completion of degree programs. It will also be a place where Australian Aboriginal and Torres Strait Islander students, staff and community feel safe and respected.

The Centre will also adopt a progressive curriculum agenda that prepares all students to navigate the complexities of contemporary Indigenous situations in the tropics; design educational experiences that deliver an outstanding experience for all students, with exposure to research, and an engaging campus life; and engage in high quality research, intellectual scholarship, and research training in ways that enhance the traditional knowledge of Indigenous people and sustainable living practices for the tropics.

While the initial focus of the Centre is to consolidate and develop our strengths in Australian Aboriginal and Torres Strait Islander learning, teaching and research within the northern Queensland region, our ambition is to extend the scope and reach to include comparative international studies, with a focus on Indigenous people in the tropics.

Organisational Charts

James Cook University

Office of the Senior Deputy Vice Chancellor

Indigenous Education & Research Centre

Principal Accountabilities

  1. Lead and manage the delivery of high quality Indigenous student-focused academic and support services, develop and implement effective operational strategies/plans and oversee the development and review of policy and business processes.
  2. Lead and manage the Indigenous Academic and Student Support team in the provision of high quality, timely and appropriate advice to Indigenous students directly and via other student facing work units regarding courses and subjects, mobility, academic progression, student conduct matters, student enquiries and concerns, ensuring compliance with legislation, policy and approved delegations.
  3. Inform effective operational and strategic decision-making by identifying, developing, reviewing, analysing and reporting key operational metrics, performance indicators, risks, opportunities and recommendations.
  4. Maintain and continuously improve compliance and operational effectiveness by developing personally and within the team, expert knowledge of, and proficiency with; systems, policy, legislation and current university sector best practice relevant to Indigenous student academic and support services.
  5. Actively engage in the consultation and review of curriculum information made available across university systems and student facing resources, ensuring the provision of high quality, consistent and accurate information.
  6. Provide effective leadership and decision making within the Academic and Student Support Team ensuring effective management of resources, driving professional development planning and performance management to ensure a team dynamic and culture of high performance, customer service and innovation.
  7. Develop and manage individual learning support plans for a cohort of Indigenous students to ensure they progress towards academic success including arranging appropriate tutoring assistance.
  8. Lead and manage information sharing initiatives and collaborative activities to enable the Centre to provide excellent services by the provision of timely and accurate information gained through these activities, and by fostering strong and effective working relationships with key stakeholders both within the University and the sector.
  9. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  10. Demonstrate a commitment to the University values.
  11. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.

Descriptors

There are generic responsibilities that apply to all James Cook University staff.

Your specific level descriptor can be found at:

Professional and Technical

Level 9

Generic Accountabilities

There are generic responsibilities that apply to all James Cook University staff.

  1. The Manager, Indigenous Student Support Programs is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Manager, Indigenous Student Support Programs is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance.  This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. Contribute to the continuous improvement of our WHS performance.
  3. The Manager, Indigenous Student Support Programs is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct. 

Special Conditions

  • This position is a designated position for Australian Aboriginal and Torres Strait Islander people. Where an Australian Aboriginal and/or Torres Strait Islander is not immediately available to be appointed to this role, the position may be filled on a fixed-term basis for a period of two years. The position would then be readvertised to determine if an Australian Aboriginal and/or Torres Strait Islander person can be recruited or transferred to the position.
  • A current working with children ‘Blue Card’ is a requirement of this position.

Selection Criteria

Selection and appointments will be assessed against selection criteria.

Essential

  1. Postgraduate qualifications and extensive relevant experience in a field relevant to the academic needs of Indigenous undergraduate students such as English as an Additional Language, maths and/or science, and extensive relevant experience in a similar position; or extensive management expertise and proven management expertise in a student support services environment; or an equivalent combination of relevant experience and/or education/training.
  2. Demonstrated understanding of the National Policy imperatives in Indigenous higher education and their relevance to this role.
  3. Demonstrated experience in the development and review of operational plans and organisational wide policy and procedures that benchmark against industry best practice, preferably in a student services area, and provide strategic advice that can be converted into operational objectives.
  4. Proven ability to analyse highly complex problems and deliver measurable solutions that provide practical, economical, strategic and long term operational benefits.
  5. Proven resource and people management skills including demonstrated ability to build and manage effective high performance teams, and to foster a positive team dynamic and service focused culture that benefits the progression of Indigenous students through to completion of their studies.
  6. Demonstrated ability to manage competing priorities and ensure consistency of approach to various stakeholders’ needs and priorities.
  7. Demonstrated high level written and oral communication skills, including cross-cultural communication, with proven ability to build effective networking relationships and to utilise influence at a senior level.

Desirable

  1. Experience in a tertiary institution or similar environment.
  2. Experience in the application of statistical data to improve student support services.