Operations Directorate

Managerial, Administration & Support

Grade 5 (£22,017 - £25,483 per annum)

The Community Operations Team Leader is a proactive, front-facing, service focused role, which plays a vital part in ensuring the Colleges are well maintained, welcoming and a pleasant environment for students, staff and visitors; ensuring, on a day-to-day basis, the delivery of exceptional service standards that are effective, efficient and consistently meet the operational needs of the College.

The core focus of the role is to act as the promoter of standards delivered within their area on a day-to-day basis. The post-holder will be the first point of contact for operational issues that arise, and liaise with their line manager, to identify solutions, whilst ensuring that any university-wide common themes may be identified. They will have an awareness of risks to service and mitigate through effective solutions to support the delivery of all planned activities.

The post-holder will be expected to have an awareness of the operational activities being supported by the other Community Operations Team Leader(s) and Community Operations Co-ordinator(s), in order to ensure a consistent service is delivered. The post-holder will also have an awareness of the needs of the key stakeholders across the University, but more specifically within their own area.

How to apply

We prefer to receive applications online.

What you are required to submit

• A CV;
• A covering letter which details your experience, strengths and potential in the requirements set out above;
• The person specification and Realising Your Potential Approach grids. Please copy and paste the grids from this job description into a separate Microsoft Word document, complete the evidence columns and submit this alongside your other application material.

Please enusre you submit ALL 3 of above. You will not be shortlisted for interview if you do not submit the required documentation.

Closes midday on : 27-Aug-2019