Business Analyst

Townsville, Australia
Mar 15, 2019
End of advertisement period
Mar 31, 2019
Contract Type
Full Time

Position Overview

The Business Analyst is responsible for gathering and documenting business requirements; supporting the establishment of effective and efficient business processes and providing system solutions to ensure continued process improvement and effectiveness using JCU’s corporate systems. The incumbent contributes to the maintenance of existing systems, ensures data integrity and security is maintained and participates in the implementation of new systems.

The Business Analyst assists with training staff, developing documentation and engaging with stakeholders.

Division of Student Life

The Division of Student Life plays a critical role in driving and meeting the University’s objectives and strategic intent. Working closely with and across the Colleges and Divisions, and in collaboration with the Office of the Provost, the Division has a focus on cross-institutional academic quality, innovation in learning and teaching, efficiency of services, domestic recruitment, suitability of learning infrastructure, and overall student experience.

The Division encompasses the following Directorates;

  • Domestic Recruitment and Engagement 
  • Learning, Teaching and Student Engagement 
  • Library and Information Services 
  • Student Services

Student Services Directorate

The Student Services Directorate provides academic, administrative and student support services to the University community and is responsible for a large component of the non-academic domestic and international student experience at JCU. The Directorate plays a pivotal role in relation to the student experience, the ability of the University to meet its enrolment and financial targets and the reputation of the University.

Organisational Charts

James Cook University  

Division of Academic and Student Life

Student Services Directorate

Principal Accountabilities

  1. Provide system knowledge and technical expertise in the support of users, including liaison with users to identify and document business requirements; design and recommend effective solutions for issues; provide timely advice; assist clients in areas of user technique, operational troubleshooting, and capabilities.
  2. Working with CRM team members to design, propose and review effective functional solutions that meet the ongoing requirements of the University’s business practices, including evaluating potential improvements of business needs and practices; overseeing and participating in detailed analysis of user requirements; creating solution specifications and other documentation to address user functional requirements.
  3. Develop test plans that verify the effectiveness of solutions with respect to the agreed design including testing of configuration and development work, identification of test scenarios, test cases and expected results and provide test exit criteria for each unit of work.
  4. Working with CRM team to develop training modules and self-help documentation and to conduct training sessions that will assist system users to gain the most benefit from the relevant information system, including liaison with stakeholders to monitor and improve the effectiveness of implemented functionality, training modules and user procedures.
  5. Assess software upgrades based on impact to existing business processes, develop and modify existing business processes as a result of the upgrade. 
  6. Actively participate in the implementation of major system upgrade projects including liasing with ICT and the wider University community.
  7. Contribute to the development and implementation of policies and procedures relating to the provision of application support services to drive continuous improvement.
  8. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  9. Demonstrate a commitment to the University values.
  10. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff.

Your specific level descriptor can be found at:

Professional and Technical

Level 7

Generic Accountabilities  

There are generic responsibilities that apply to all James Cook University staff.  

  1. The Business Analyst is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Business Analyst is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. Contribute to the continuous improvement of our WHS performance. 
  3. The Business Analyst is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct.

Selection Criteria 

Selection and appointments will be assessed against selection criteria.


  1. Completion of a degree with at least 4 years subsequent relevant experience; or extensive knowledge and experience with a project lifecycle and business analysis techniques and processes or an equivalent combination of relevant experience and/or education and/or training. 
  2. Demonstrated detailed knowledge and experience in business process re-engineering and demonstrated capacity to undertake complex analysis related to information systems. 
  3. Demonstrated excellent organisational and time management skills with the ability to organise workflow, meet deadlines and respond to changing priorities.
  4. Demonstrated high level oral and written communication skills with proven ability in negotiation, interpersonal communication and delivery of training and presentations.
  5. Demonstrated high level analytical and problem solving skills, a capacity to deal with complex system-related issues and proven ability for innovation to achieve objectives in redesign of business processes.
  6. Demonstrated software testing experience in an enterprise environment and the associated management of testing outcomes.
  7. Demonstrated experience to effectively engage with technical consultants and assist with performance assessment and change management to ensure results consistent with strategic and operational goals.


  1. Familiarity with Customer Relationship Management and/or Student Management systems in the higher education sector.
  2. Knowledge of database principles and SQL scripting.