Job Profile Customer Service - Customer Service Advisor
Contract Type Permanent

Job Purpose

To provide proactive customer service to students, visitors and staff.  To care for the premises and provide a welcoming and safe environment as part of excellent facilities services.

Job Background

You will work as part of a rota during the centres opening hours which are currently 8am- 9pm weekdays, 8am-6pm Saturdays and 10am-6pm on Sundays.

Key Responsibilities:

Your role as Customer Service Advisor will be a multifaceted one, incorporating not only customer service responsibilities, but I.T., Administration, Facilities, Health & Safety, and the general day-to-day duties which come with working in BPP. This will include:

• Build close relationships with students, maintain excellent product knowledge.
• Cover reception as part of a rota (includes weekends and evenings).
• Manage the centre's Computer Based Testing.
• Provide support for BPP events.
• Maintain up-to-date and relevant student contact details.
• Provide first line response to IT queries and troubleshoot issues.
• Log issues with the IT service desk.
• Install basic IT kit.
• Undertake general administration tasks.
• Ensure the reception area is kept clear and tidy.
• Ensure all course registers are input into the relevant system.
• Distribute all internal and external post.
• Manage refreshments and room bookings for internal and external events.
• First point of contact for facilities/building issues that arise.
• Provide classroom support.
• Active housekeeping and constant monitoring.
• Act as Health & Safety Contact, First Aider and Chief Fire Marshall.
• Complete paperwork to eRisk standard.
• Participate in quarterly H&S meetings.
• Dedicated to ensuring that students have an excellent experience whilst being at BPP.
• To maintain high standards of work and professionalism at all times, particularly with regards to accuracy and presentation in all communication.

Department  Facilities & Customer Services
Vacancy location UK, South East, Cambridge

Candidate Criteria

• A proven record in providing exceptional levels of customer service
• Must take ownership of issues and associated responsibility for completing a task
• Excellent communication skills both written and oral
• Well organised and self-disciplined with ability to prioritise under pressure
• Able to work well both in a team and independently
• Attention to detail
• Excellent timekeeping
• Flexible and open approach
• Experience working with IT systems and able to troubleshoot basic IT issues
• Competence in using standard IT programmes, e.g. Microsoft Word, Excel and PowerPoint etc.

The successful candidate may be required to undergo a DBS check.

Employment Details

Contract Hours 7.50
FTE 0.20
Salary 19500