Advocacy Officer

Hawthorn, Australia
Wednesday, 20 October 2021
End of advertisement period
Wednesday, 3 November 2021
Contract Type
Full Time
  • Enrich and impact the student experience
  • SSAA Level 5: $ 72, 118 + 17% super + generous benefits
  • Full-time, ongoing opportunity, Hawthorn

About the Job

As the Advocacy Officer you will conduct all the administrative and operational aspects of the Advocacy service for Swinburne Student Life including promotion and delivering of quality student experiences in Advocacy. Naturally you will possess organisational knowledge; judgement; independence and problem solving as these are all important aspects of the role.

Reporting to the Team Leader – Advocacy you will play an integral role in the delivery of quality customer service to students and Student Life outcomes and be responsible for supporting the achievement of Swinburne Student Life’s values, mission and goals.

The Advocacy Officer will demonstrate strong leadership, knowledge and experience with the ability to make a valued contribution to the team within the respective service area. You will represent Swinburne Student Life and the University to industry, community and government and have the ability to establish and maintain professional and collaborative opportunities.

About Swinburne University of Technology

Swinburne is a young university with a long history. As a dual-sector university of technology, born of a technical college, we are proud of Swinburne’s technology DNA, and of our national and global standing. Our contribution to Technology, Entrepreneurship, Innovation and the STEM disciplines, and our track record of meaningful industry and community engagement, are natural manifestations of the legacy initiated by the vision of our founders George and Ethel Swinburne in 1902. We offer postgraduate, undergraduate, vocational education and online education to provide students with a variety of work-relevant pathways.

About Swinburne Student Life

Swinburne Student Life is responsible for overseeing the provision of a range of services to students of Swinburne University of Technology. These services include social and cultural activities, sports, clubs and societies, orientation, leadership development, volunteering, and independent advocacy. To find out more about us please visit the Swinburne Student Life website and the Swinburne Student Life portal.

About you

To be successful in the role, you will have:

  • A relevant tertiary qualification or an equivalent combination of relevant experience and/or education/training.
  • Demonstrated relevant experience in advocacy and/or the interpretation and implementation of policy, procedure and regulation.
  • Demonstrated experience in assisting a culturally diverse client base in high stress and high pressure situations
  • Demonstrated ability to deliver outstanding customer service, to implement new initiatives and take an innovative approach to customer service and conflict resolution.

A full list of selection criteria is available within the position description.


To find out more about the extensive range of benefits offered to Swinburne employees please visit Careers at Swinburne and refer to ‘Benefits’ section.

How to apply and further information

To view the position description or to start an application please click on apply or ‘begin’ and submit a resume, cover letter and a response to the Key Selection Criteria, as listed in the position description.

For further information about the position, please contact Anna Boffa, Team Leader - Advocacy on 9214 5445 or via email

If you are experiencing technical difficulties with your application, please contact the Recruitment team on

Diversity and Inclusion

Equity and diversity are integral to achieving our 2025 vision of bringing people and technology together to build a better world. Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity and inclusion through key initiatives such as:

  • Reconciliation Action Plan
  • Charter of Cultural Diversity
  • Science in Australia Gender Equity (SAGE) Action Plan
  • Swinburne LGBTIQA+ Pride, Gender Equality, Accessibility and Intergenerational inclusion strategies

For further information on all our initiatives visit our equity and diversity website. We welcome and encourage applicants from diverse backgrounds to apply.

Assistance and Support

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact Maree Norden, Diversity & Inclusion Manager at For support or queries related to Aboriginal and Torres Strait Islander employment, please contact Timothy Werner at

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Applications close at 5 pm, 3rd November 2021

(Agency enquiries will not be accepted for this position)

Similar jobs

Similar jobs