IS Specialist (AI)
The Department and role purpose
CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability.
As a part of the Collaboration Services Team the post holder will be involved in the adoption, configuration, deployment, support and maintenance of Microsoft 365 and collaborative information systems and applications.
You will work closely with teams across Computing and Information Services including application development and infrastructure teams in order to carry out activities such as Microsoft 365 adoption and administration, application development, performance management and security monitoring. You will also work closely with professional support services, Durham University students and academic colleagues in departments and research institutes.
- Recognised professional practitioner and service specialist.
- Implement changes to the design and development of service processes, techniques and deliverables for one or more service strands or project streams.
- Provide specialist expertise and support with complexity of data and information sources, interpretation and analysis.
- Contribute to development of operational service activities to ensure excellence in the stakeholder experience.
- Collect and analyse stakeholder feedback to help define needs and requirements and the design and planning of services.
- Internal and external relationship development and partnership working, networking and participation to engage and influence future services and the University reputation.
- Identify and design activities to meet learning objectives and outcomes.
- Deliver training, teaching and/or development delivery for stakeholders.
- Maintain an awareness of current policy for University business goals such as widening participation and access, and provision of advice using specialist knowledge.
- Contribute to and lead business meetings, working groups and sub-committees at departmental and operational service levels.
- Recognised professional practitioner in Microsoft technologies, including, Microsoft Azure, 365, Power Platform and Teams.
- Implement changes to the design and development of intelligent applications and natural language AI solutions.
- Provide management for the delivery of high-quality infrastructure support services across the University.
- Promote and foster positive and highly collaborative approaches to problem solving and project implementation, helping to motivate, mentor and coach project team members.
- Act as a point of contact for service colleagues and stakeholders to interpret and resolve complex infrastructure, architecture and technical problems.
- Make decisions about the nature and level of problem solving, physical and analytical tools, techniques and protocols to deliver project and service objectives, providing advice and making recommendations for resolution as appropriate.
- Collaborate with other specialists within the Service and across the University, regarding the use of modelling and analytical tools, methods and standards to deliver integrity and consistency with service delivery.
- Schedule and monitor service maintenance and installation works, projects and work streams across the University.
- Provide regular status reports and identify risk management and contingency planning to other service staff, specialists, users and managers.
- Liaise with internal and external agencies, local authorities, industries and visitors where appropriate.
- Take responsibility for monitoring and updating risk assessments and safety procedures for the service, providing guidance to others where necessary.
- Develop, modify and optimise protocols and methodologies.
- Any other reasonable duties.