Job description

Working as a member of a whole-of-institution functionally aligned programme administration team to ensure consistent management and delivery of taught provision through providing high quality administrative support. Providing a professional, supportive, responsive and personable service incorporating front-line support as the first point of contact for students and academic staff. Supporting processes across the whole academic cycle, ensuring accurate and timely record management across multiple systems. 

The post holder will be required, as part of a team, to be the first point of contact for students and deal with a range of enquiries by staffing the Nightingale Student Hub front desk on a rota basis. 

This post will be offered on an indefinite contract

This is a full-time  post

Key responsibilities

• Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases- e.g. student records systems and virtual learning environments - accordingly, and in accordance with best practice, ensuring consistency of data and identify and resolving issues
• Support all assessment processes in line with university deadlines and regulations and Faculty and external requirements (including but not restricted to Appeals, Mitigations of Circumstances, Boards of Examination administration)
• Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate
• Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes, and servicing committees as directed by your line manager.
• Actively participate in the development and improvement of the processes through identifying and suggesting improvements based on user feedback
• Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members
• Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up to date knowledge of the data protection requirements and to support Freedom of information and subject access requests
• Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members. This includes staffing the Nightingale Student Hub front desk on a rota basis, and undertaking related tasks including, but not limited to assisting visitors, resolving issues and addressing a range of queries (face-to face, email and telephone)
• Lead Fitness to Practise Boards and Plagiarism’s meetings together with correspondent paperwork and administrative processes.
• Carry out other reasonable responsibilities commensurate with the grading of the post as required

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post. 

Skills, knowledge, and experience

Essential criteria

1. Educated to degree level
2. Excellent written and oral communication skills including the ability to draft documents and correspondence
3. Excellent organisation and time management skills
4. Strong numeracy skills and ability to analyse complex numerical data
5. Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
6. Methodical, detail oriented and flexible in an approach to work, maintaining a high level of accuracy
7. Ability to work with a broad range of stakeholders in a professional and assured manner
8. Proactive with the ability to work independently as well as delivering within a team
9. Curious, customer service oriented, with a commitment to personal accountability and continuous improvement
10. Able to deal with confidential data following College Policies

Desirable criteria

1. Experience in the use of databases, student records systems (such as SITS) and website content management systems
2. Prior experience of working in a customer facing environment
3. Experience of using virtual learning environments

Further information

Interviews will take place in the week commencing on 25/10