Library Services - Drill Hall Library

Location: Medway campus
Salary: £27,511 to £32,817
Contract Type: Fixed Term - until October 2022
Closing Date: Sunday 03 October 2021
Interview Date: Monday 11 October 2021
Reference: 2826-E-E

The Drill Hall Library is a vibrant and unique facility, providing library and IT services to staff, students and visitors of the Universities at Medway, comprised of the Universities of Greenwich, Kent and Canterbury Christ Church at their shared Medway Campus.

To enhance our excellent standard of service to our users we are now seeking to appoint a highly motivated User Services Team Leader on a fixed term contract October 2022 to join our existing team. This post will support our library users in a friendly, efficient, fair and effective manner as well and day to day leadership of our front of house operations and staffing.

This is a customer facing role and you should have proven experience of working within a pressured service delivery environment. You will be proactive, highly motivated, and able to demonstrate excellent customer service skills with the ability to deal with difficult face-to-face situations. Participation in a rota for regular evening and weekend support is a part of the role.

For further details of the job description, and to apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies - Jobs at Greenwich

The post will be based within the Drill Hall Library on the Medway campus at Chatham, Kent. This is fixed-term position, and the role attracts salary related local government pension. Further details of the fantastic benefits and what we offer can be found here: Our benefits - what we offer | Jobs and careers | University of Greenwich

This post is being advertised as part of the Universities of Medway joint venture. The University of Greenwich will be administering the recruitment for this role.

For informal enquiries please contact ils-admin@greenwich.ac.uk

Should you have any queries please contact the HR Recruitment Team on HR-Recruitment@gre.ac.uk

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.