Student and Academic Support Lead

Cranfield, United Kingdom
£24,739 per annum
Thursday, 10 June 2021
End of advertisement period
Sunday, 27 June 2021
Contract Type
Full Time

School/Department Education Services
Based at Cranfield Campus, Cranfield, Bedfordshire
Hours of work 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type Permanent
Salary Full time starting salary is normally £24,739 per annum
Apply by 27/06/2021

Role Description

Cranfield University’s world-class expertise, large-scale facilities and unrivalled industry partnerships is creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

Education Services / MK:U welcomes applications from Student and Academic Support Leads.

About MK:U

This role sits within our Education Services team, supporting MK:U. MK:U is planned to be a new model university for Milton Keynes, designed to meet urgent technological and skills gaps. MK:U's education will be designed in consultation with industry, to fill growing skills gaps and produce ‘ready for work’ graduates. 

The vision for a new, ground breaking university is one that is hands-on, focused on a curriculum for the digital economy, and specifically addressing the employment needs of organisations in the 21st century.  MK:U will be different by design and will completely transform how we think about higher education. Find out more here

With funding from SEMLEP we are pilot testing four degree apprenticeship courses in Milton Keynes from 2021 (the ‘MK:U Accelerator’) and will be developing relationships with local and regional employers who are interested in sending their apprentices to us for training. We have ambitious plans to grow our corporate relationships and our apprenticeship student numbers rapidly, initially based in the central business district of Milton Keynes and eventually moving to our proposed permanent site nearby.

About the Role

This is a new and exciting opportunity to join our Student and Academic Support Team at Cranfield University, supporting the very first cohort of MK:U students. The successful applicant will be joining a friendly and supportive team, committed to improving the quality of the student experience.

You will be the key point of contact for students, staff and External Partners on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction.

You will play an important role managing the needs of a group of people, and balancing conflicting priorities of importance between them. The role will also include preparing evidence and documentation for decisions to be made on student academic progress, while being confident in advising on the most likely outcome. Experience of effectively and sensitively dealing with difficult situations is essential as is being able to prioritise and delegate. It will be important to build good working relationships with students, staff and partners.

About You

We are looking for a friendly, self-motivated individual, who has a passion for high quality customer service. You will be IT literate, including word, email, internet use, and database applications. Ideally, you will have experience of academic administration, preferably within a Higher Education Institution. You will be committed to developing and leading a customer service environment, have a high degree of accuracy and attention to detail and excellent communication skills.

In return, the successful applicant will have exciting opportunities for career development in this key position, and to supportworld leading research and education, joining a supportive team and environment.

Our Values

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here. We aim to create and maintain a culture in which everyone can work and study together and realise their full potential.

Diversity and Inclusion

Our equal opportunities and diversity monitoring has shown that women and minority ethnic groups are currently underrepresented within the university and so we actively encourage applications from eligible candidates from these groups.

Flexible Working

We actively consider flexible working options such as part-time, compressed or flexible hours and/or an element of homeworking, and whether a position can be carried out at any of our locations.  We commit to exploring the possibilities for each role. Find out more here.

How to apply

For an informal discussion about this opportunity, please contact Rebecca Smyth, Senior Assistant Registrar, on (T): +44 (0)1234 75 8052 or (E):

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