The Role

• Full time, Fixed Term (Until December 2022)
• $79,051 to $85,546 (plus 17% superannuation)
• Albury-Wodonga, Bathurst, Wagga Wagga

The Campaigns and Communications Officer will lead the technical build, development and maintenance of core student communications campaigns at Charles Sturt University. The position will work in detail in the Customer Relationship Manager (CRM) to develop multi-stage, personalised and automated communications campaigns that deliver the right information at the right time throughout the student lifecycle. This includes personalised email, SMS, social, digital and web communications.

You will work closely with other staff in the Division of Student Services and other areas of the University to understand requirements and develop solutions to assist in tailoring information to its intended audience. You will assist in the development of personalised web content to provide a cohesive and coordinated student experience across channels and you will follow processes that have been developed and implemented to ensure accurate and timely information is shared with students.

To be successful you will have:

• A relevant degree or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
• Demonstrated experience using CRM and marketing automation platforms.
• Demonstrated experience using CMS, CRM, segmentation, message optimization and related analytics to create digital assets, and deliver effective multi-channel direct communications campaigns.
• Demonstrated experience implementing and maintaining campaign project management.
• High level communication and negotiation skills.

Application Requirements

Applicants are expected to apply online and address the selection criteria in the position description. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

About Us

Charles Sturt University is a young and growing university committed to developing far-sighted people who help their communities grow and flourish. We make a significant contribution to the prosperity and vibrancy of our rural and regional communities, with a reach and impact across Australia and internationally. We work together with industry, communities and students to create new thinking, inspire each other and make a positive and progressive contribution to the world.

The Student Communications unit centralises student inquiries management and outbound communication in one place, to deliver cohesive and timely messaging through a range of different channels. The unit focuses on enhanced student inquiry management, targeted student outreach and proactive communications planning. The unit also has oversight of the content and organisation of the Student Portal.

Charles Sturt University offers a great work-life balance, professional development opportunities and generous financial benefits.

Charles Sturt University is an equal opportunity employer committed to diversity and inclusion. This is demonstrated through our Workplace Gender Equality Agency Employer of Choice Citation and our Athena SWAN Bronze Institutional Award. Charles Sturt is also a participating member in the Australian Workplace Equality Index. Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQA+; and those from culturally and linguistically diverse backgrounds.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further Information

Additional information is available in the Position Description and by contacting:

Holly Otutaha | Acting Director, Student Communications | hotutaha@csu.edu.au | Ph: 02 6338 6274

Closing Date: 11 pm, 5 May 2021