Job Profile Administration - Administrative Roles
Contract Type Permanent

Job Purpose

The purpose of the role is to provide administrative support for exam delivery, exam marking and results processing across English Language Services. You will be responding to a range of queries on day to day basis and processing and supporting the delivery of examinations and examinations results for international students applying to the university. Keeping clear records, driving and tracking procedures through to completion and communicating effectively to those within and outside the team will form an integral part of the role.

It would also be encouraged for you to actively look for opportunities to improve working procedures where possible, a good opportunity for a willing candidate to contribute to improving departmental working practice.

Job Background

The job will sit within the English Language Team.

Key Responsibilities:

• Processing examination results to support the admission of international students
• Act as a point of contact for exam queries and exam results queries and offer excellent customer service and issue resolution
• Providing support in the day to day delivery of examinations and all associated administration
• Provide timely communication and high quality support to all relevant stakeholders
• To work effectively within process guidelines and policy ensuring that administrative services are standard in terms quality and are compliant
• Accurate record keeping in all areas of work
• Providing accurate reporting, updates, raising risk and policy update requirements where necessary with management
• Liaison, coordination and communication between internal departments and external stakeholders as necessary
• Supporting the various BPP teams with requests and reports
• Monitor and respond to queries from different mailboxes
• Other administrative duties as and when required

Department University Education Services - English Support
Vacancy location UK, London, London Shepherd's Bush

Candidate Criteria

Essential:

• Prior administrative experience
• Excellent customer service skills
• Ability to manage problems and find appropriate solutions
• Excellent communication skills
• Ability to work as part of a team and independently
• Excellent IT Skills high Excel proficiency, Word, Databases, conference/web software, Salesforce, VLE)
• Ability to take on and learn new IT systems
• Excellent attention to detail
• Ability to understand and adhere to policy and compliance standards

Desirable:

• Educated to degree-level
• Experience of operational organisation including developing new systems for working and processes
• Experience of working in an academic environment
• Experience of working alongside and communicating with varied and international stakeholders

Employment Details

Contract Hours 37.50
FTE 1.00
Salary Competitive