Student and Academic Support Administrator
School/Department Education Services
Based at Cranfield Campus, Cranfield, Bedfordshire
Hours of work 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type Fixed term contract
Fixed Term Period 18 months
Salary Full time starting salary is normally in the range of £20,152 to £22,462 per annum
Apply by 25/04/2021
About Education Services/Cranfield Defence and Security
Cranfield University’s world-class expertise, large-scale facilities and unrivalled industry partnerships is creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.
The University are seeking to appoint a new member of staff to join the Education Services’ team to help us to deliver academic administration and student support. The role is embedded within the School of Defence and Security based at the Cranfield campus.
About the Role
You will be responsible for the delivery of allocated academic administration and student support relating to taught and/or research students and for ensuring high levels of customer support and student satisfaction. You will provide support to the SAS Manager and SAS Leads in the delivery and organisation of courses and their course elements
You will play an important role in providing guidance to staff and students relating to the courses and programmes within the School, provide support for key University events in the student academic cycle and also those relating to student and course related events. The role will also include preparing and sending key communications to students, including virtual learning environments, lecture handouts and other course materials.
You will be IT literate, with experience of using Microsoft Word, Excel and Outlook. You will be adaptable and able to work on your own initiative, with excellent interpersonal skills and a strong work ethic. You will be well-organised, customer-focused and have excellent communication skills, attention to detail and the ability to work well under pressure.
In return, the successful applicant will have exciting opportunities for career development and to supportworld leading research and education, joining a supportive team and environment.
Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here. We aim to create and maintain a culture in which everyone can work and study together and realise their full potential.
Diversity and Inclusion
Our equal opportunities and diversity monitoring has shown that women and minority ethnic groups are currently underrepresented within the university and so we actively encourage applications from eligible candidates from these groups.
We actively consider flexible working options such as part-time, compressed or flexible hours and/or an element of homeworking, and whether a position can be carried out at any of our locations. We commit to exploring the possibilities for each role. Find out more here.
How to apply
For an informal discussion, please contact Michelle Parcell, Student and Academic Support Manager via email on: firstname.lastname@example.org