Assistant Manager, Learning and Teaching

Durham, United Kingdom
£26,715 - £32,817 per annum (pro rata)
Thursday, 18 February 2021
End of advertisement period
Thursday, 11 March 2021
Contract Type
Part Time

Department of Philosophy

Grade 6: - £26,715 - £32,817 per annum (pro rata)
Open-Ended/Permanent - Part Time
Contracted Hours per Week: 17.5
Closing Date: 11-Mar-2021, 7:59:00 AM 

This post is part-time (0.5 FTE) and therefore the salary will be pro rata to the salary shown

Job Family: Business Process and People Services

OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.    

OUR VALUESWe are inspiring, challenging, innovative, responsible and enabling.

Durham University

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.

The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.

Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.

It is expected that all staff within the University:

  • Contribute to our learning culture by engaging in mentoring, training and coaching.
  • Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
  • Have due regard to Health and Safety requirements appropriate to grade and role

Family key attributes

Roles in this family provide a comprehensive service and deliver the efficient administration and governance of the University.

Overall family purpose

  • Deliver direct and indirect services to stakeholders.
  • Provide advice and answer queries as part of an enquiry-desk/help-desk function.
  • Respond to and manage requests for information and resources.
  • Deliver services to meet regulatory requirements and procedures.
  • Plan and deliver a joined-up approach to University business and people services.
  • Align business processes and services to meet operational and strategic policy objectives. 
  • Deliver business processes to ensure effective management, governance and the economic viability of the University.
  • Encourage, collaborate and participate in the development of productive cross-institution relationships and working.
  • Provide excellent professional services that meet strategic and operational goals and business needs.
  • Carry out monitoring, analysis, development and planning to design new services and service updates for continuous improvement whilst meeting changes in regulations.
  • Engage with specialist professionals, consultants, and suppliers to exchange knowledge and facilitate partnership working.
  • Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
  • Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
  • Engage and encourage participation with external professionals, schools, alumni and donors.

Link to key strategic plan

  • An economically sustainable approach to delivering Professional Services across the University;
  • A joined-up approach to University professional services, regardless of location or line management;
  • A culture and practice of continuous improvement;
  • Design services that meet business need;
  • A stakeholder-focused orientation, offering satisfying careers to all staff;
  • Support and facilitate programmes that offer intellectual challenge, cohesiveness and a strong sense of progression;
  • Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.

The Department and role purpose

The Philosophy Department at Durham University is a centre for world-leading research in a wide range of fields, grouped into four research clusters:

  1. Aesthetics, Ethics and Politics;
  2. History of Philosophy;
  3. Mind, Language and Metaphysics; and
  4. Science, Medicine and Society.

It leads several interdisciplinary research centres, including the Centre for Humanities Engaging Science and Society (CHESS), the Durham Centre for Ancient and Medieval Philosophy, the Centre for the Ethics of Cultural Heritage and the Centre for the History of Medicine and Disease. Collaborative interdisciplinary research is at the heart of our research and impact strategy, as is our very strong performance in external research funding.

At both postgraduate and undergraduate level, students can choose from a wide range of topics spanning the whole discipline of philosophy. Admissions to the Department’s undergraduate programmes is competitive, and we consistently perform strongly in national rankings for philosophy. We have one of the largest PhD programmes in the UK, and many of our students go on to pursue highly successful academic careers.

Benefitting from strong student recruitment, the Department has expanded significantly in recent years, investing in key research areas and administrative support in order to create concentrations of expertise that will catalyse the development of our ideas. We are using this opportunity to create a community that is open, representative and diverse: our commitment to this is expressed through work of the Department’s Diversity and Inclusion Group, and our Athena Swan Bronze award.

The Assistant Manager (Learning and Teaching) is responsible for managing day-to-day programme delivery, encompassing all areas of the student lifecycle from the point of enrolment to graduation. They will work closely with colleagues to maintain the quality of existing programmes and support programme developments.

The post holder will provide student support including resolving queries and providing information on academic and welfare related issues, making referrals to other staff, teams and services where appropriate, escalating more specialist and complex queries or issues, as required.

The Assistant Manager (Learning and Teaching) is responsible for supervising a team of professional services staff, ensuring that the student experience is at the forefront of delivery.

Core responsibilities:

  • Supervisory responsibilities for services, resources and people.
  • Contribute to the recruitment, induction and ongoing development support and training to team members.
  • Contribute to the ADR process, assisting with the identification of development needs and performance issues where appropriate.
  • Act as first point of contact for HR issues when supervising a team, supporting the HR lifecycle.
  • Plan and organise own workload, and allocate and monitor work activities for others.
  • Responsible for organising and overseeing all day-to-day aspects of programme delivery.
  • Reactive and proactive service provision with others to deliver an excellent stakeholder experience across learning, teaching and assessment activities.
  • Relationship building, network participation internally and externally to build and update knowledge and skills.
  • Implement and monitor protocols, procedures, processes and regulations.
  • Monitor and report incidents.
  • Implement and monitor recognised procedures to ensure compliance and meet University values of inclusion, diversity and participation.
  • Contribute to business meetings, working groups and committees to help shape service delivery and stakeholder expectations, acting as Secretary and taking forward agreed action points where appropriate.
  • Responsible for keeping financial and budget records and reconciling expenditure queries, working closely with Programme Directors to assess actual expenditure against an agreed financial plan.
  • Involved in the purchase and return of goods and services.

Role responsibilities:

  • Manage and organise professional business and administrative service processes in order to deliver operational aspects of teaching, learning and assessment activities.
  • Manage specific projects to develop and enhance teaching and learning activities.
  • Manage staff and/or resources to achieve defined targets and outcomes.
  • Develop, implement and enforce recognised procedures to ensure compliance, co-ordinate effort and contribute to team goals, fostering a continuous improvement philosophy.
  • Provide professional guidance and advice to staff and students.
  • Ensure team activities, budgets and documents comply with internal University and external regulation, policy and procedures.
  • Ensure accuracy by instituting recognised and routine checks, assessment criteria and techniques.
  • Record data and information accurately, provide reports and statistics, and distribute information to key internal and external stakeholders.
  • Use a range of digital media and tools to communicate with a diverse range of key stakeholders, both verbally and in written format who may need to access information across different geographic and time zones.
  • Establish, maintain and develop productive and ongoing relationships with stakeholders to influence perception of the University.
  • Contribute towards programme review and evaluation for the purposes of continuous development.
  • Contribute to the curriculum development process, through the review of module outlines and programme regulations, liaising with academic colleagues as appropriate. 
  • Maintain an awareness of external professional requirements, providing dedicated records to demonstrate compliance, where appropriate.
  • Plan and deliver on-site and off-site activities where appropriate, addressing and reporting issues.
  • Oversee the process for student engagement, dealing with complex issues.
  • Any other reasonable duties.

Specific role requirements

  • Work outside normal office hours during peak periods.
  • Undertake national and international travel to support programme activities where appropriate.

Recruiting to this post

In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification.

In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application. 

Please note that some criteria will only be considered at interview stage. 

How to apply

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ that provides information on the collation, storing and use of data.

What you are required to submit

  1. A CV;
  2. A covering letter which details your experience, strengths and potential in relation to the requirements set out above.
  3. Criteria Questions – please ensure you give detailed examples of how you meet the person specification essential and desirable criteria.
  4. The Realising Your Potential Approach link is for information only, but may be referred to during the interview process.

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage. 

Contact details

For further information, please contact the Department Manager Alice Wilson on alice.wilson@durham.ac.uk

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system.  Please check your spam/junk folder periodically to ensure you receive all emails

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

Person specification


  • Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.
  • Proven IT skills, including use of Microsoft Office.
  • A good standard of education, to at least ‘A’ Level or equivalent.
  • Evidence of personal development to maintain skills.
  • Experience of providing advice and guidance to a range of customers and colleagues.
  • Experienced service provider with knowledge and expertise used to contribute to the delivery and development of services, events and activities within the organisation.
  • Experience of implementing policy and procedures and involvement with future changes for a service area
  • Ability to effectively network and exchange advice and information for development purposes. 
  • Experience of supervising/managing a team and/or a line management qualification.
  • An appreciation of the importance of maintaining positive customer relations, dealing with issues in a discreet and confidential manner
  • Ability to communicate aims, objectives and targets to others
  • Experience of independently taking day-to-day decisions on appropriate courses of action to resolve complex problems


  • A degree or equivalent.
  • Experience of working in Higher Education
  • Experience of working in a multi-cultural environment with an understanding of the needs of international clients

Realising Your Potential Approach

The Realising Your Potential Approach clarifies the behaviours expected to be demonstrated by all staff across Professional Services in the University regardless of their role. Along with the core responsibilities, role responsibilities and the person specification, the Realising Your Potential Approach behavioural indicators are used to inform the recruitment and selection process. Further information on the Realising Your Potential Approach is available HERE.

Please Note: Candidates applying via Redeployment are only eligible to apply for a post at the same Grade or lower.

DBS Requirement: Not Applicable.

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