Student Records Officer

Job Profile Administration - Student Records
Contract Type Fixed Term

Job Purpose

The Student Records Officer is responsible for assisting the Head of Student Records (Records &Funding) in maintaining students’ records from the point of registration to conferment of award and assisting with resolution of student queries.

Key Responsibilities:

• Maintaining the student record
• Monitoring and processing changes to the student record from staff, faculty and other departments within the University.
• Maintaining an accurate, central record of information relating to students including personal details, attendance, identification and qualifications documentation, correspondence etc and any changes to registration details.

Attendance and Progress

• The accurate monitoring, management and reporting of interruptions of study, transfers, suspensions and withdrawals
• The monitoring and reporting of student attendance to the relevant Deans of School and Directors of Programmes and external bodies, including the UKBA, BSB, Student Finance England etc
• The re-registering students progressing from one year/section of their course to another
• The monitoring of student module choices and the creation of student groups on the Student Records Database.

Reporting

• Reporting on student data including registration, organisational membership, student cohort make-up, progression etc to Heads of Departments, senior management, HESA,
• Student Finance England, UKBA, OfS and other professional bodies.
• Creating and developing basic reports, using appropriate end user tools;
• Attendance monitoring
• The development of reports in conjunction with the Management Information Officer

Department Registry Operations - Student Records
Vacancy location UK, London, London Liverpool Street

Candidate Criteria

Essential

• Knowledge of the Higher Education Sector
• Excellent attention to detail
• Administrative experience, preferably in the education sector
• Advanced knowledge of Microsoft Outlook, Word and Excel
• Problem-solving skills
• Strong organisational skills with the ability to successfully multi-task
• Ability to work effectively under pressure
• Proactive, with the ability to work within a team
• Self-motivated with an ability to thrive under pressure
• Customer-focused with the ability to communicate at all levels with internal and external
• stakeholders
• Good track record of GDPR compliance

Desirable

• Ideally the candidate will be educated to a degree level – however applications from candidates with appropriate and relevant work experience or other equivalent qualifications will also be considered
• Knowledge of Tier 4 immigration legislation with regards to enrolment and attendance
• Knowledge of Banner or a similar student information system
• Experience of working with a recognised Student Records Database
• Experience of working with/adapting to change

Employment Details

Contract Hours 37.50
FTE 1.00
Salary Up to 25,000