IT Application Manager
Reporting to the Director of Strategic Projects, the IT Application Manager supports the Department of Facilities and will oversee and manage a team of software developers and a wide-variety of facilities-related IT systems and strategic initiatives. This position is responsible for independent projects and those aligned under larger, more complex programs and for all aspects of IT in Facilities including any existing operational application systems, their inter-dependencies and life cycle.
Interact with units across Yale University, as well as with senior leadership within IT, Facilities, Finance, Procurement and other units. This position and will focus on ensuring critical IT systems such as Asset Management and Capital Project Management within Facilities are planned, implemented and operated at the Enterprise level.
Oversee and manage the recruiting, training and development of a staff of technical professionals. Manage the staff performance management process.
This position requires an individual who has a mindset that demonstrates stakeholder partnership, judgement, risk management, team leadership and building, ownership, commitment, learning agility and business knowledge.
1. Leads, manages, and advises a team of technical experts on all aspects of policies, practices, systems, and procedures within the department. 2. Provides managerial and technical expertise regarding the daily operations in one or more functional areas. 3. Manages and implements guidelines and systems and recommends changes to maintain consistency with the mission of department objectives. 4. Manages and works extensively with staff to develop and administer support plans. 5. Participates on project teams and act as a liaison with other institutions, campus organizations, vendors, and committees. 6. Works with all units to identify, analyze, and develop approaches that successfully meets the goals and objectives of ITS and the University as a whole. 7. Defines and tracks service metrics and work with staff to meet client needs and service standards. 8. Implements appropriate controls and quality assurance; ensures adherence to the process, consistent and efficient trouble resolution, error reduction, and continuous process improvement. 9. Manages the operating budget for their organizational unit. 10. Recruits and trains technical staff. 11. Ensures compliance and timeliness of all Federal and State regulatory requirements. 12. Manages a staff of exempt and non-exempt employees. 13. May perform other duties as assigned.
Required Education and Experience
Bachelor's Degree in a relevant technical field and six years of related technical experience or an equivalent combination of education and experience.
Required Skill/Ability 1:
Proven experience leading technical projects and individuals, demonstrated and applied experience delivering projects, especially in a large enterprise services environment.
Required Skill/Ability 2:
Ability to prioritize, meet deadlines, and manage through changing priorities and excellent communication, influencing and interpersonal skills with ability to manage diverse client groups.
Required Skill/Ability 3:
Knowledge of business process and functions (finance, HR, procurement, operations etc.), strong analytical and problem-solving skills and solid business and technical acumen.
Required Skill/Ability 4:
Stakeholder management experience. Proven ability to earn the trust of key stakeholders, set direction and mobilize teams.
Required Skill/Ability 5:
Strong leaderships skills and judgment. Ability to make decisions and work effectively under pressure, self-motivated with the ability to prioritize, meet deadlines and manage changing priorities.
Preferred Education, Experience and Skills:
Bachelor's Degree in a related field and ten years of related work experience or equivalent combination of education and experience. Experience in facilities and asset management systems (e.g. FAMIS) and building automation systems.
Weekend Hours Required?
Evening Hours Required?
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
Affirmative Action Statement:
Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: firstname.lastname@example.org.
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