Grade 5: - £22,417 - £25,941
Fixed Term - Full Time
Contracted Hours per Week: 35
Closing Date: 30-Nov-2020, 7:59:00 AM
Job Family: Community, Participation and Engagement Services
OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.
OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.
Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.
The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.
Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.
It is expected that all staff within the University:
- Contribute to our learning culture by engaging in mentoring, training and coaching.
- Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
- Have due regard to Health and Safety requirements appropriate to grade and role.
Family key attributes
Roles in this family provide an excellent stakeholder experience for our diverse and supportive community.
Overall family purpose
- Provide excellent student support services, development and extra-curricular activities.
- Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
- Respond to stakeholders at the point of service delivery, either in situ or remotely.
- Facilitate the development of excellent colleague and academic engagement.
- Provide a stakeholder focussed service designed to increase widening participation and diversity.
- Promote the Durham reputation by establishing and broadening national and international community links to enhance the cultural and economic viability of the City and region.
- Enhance the Durham wider student experience by developing extra-curricular activities.
- Contribute to and enhance active, inclusive and supportive communities of stakeholders.
- Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
- Engage with suppliers, consultants and specialist professionals to deliver programmes and activities to enhance the stakeholder experience.
- Engage and encourage outreach and participation with external professionals, schools, alumni and donors.
- Engage and network with both internal and external stakeholders to facilitate knowledge exchange and impact through local, national and international communities.
Link to key strategic plan
- An economically and environmentally sustainable approach to delivering stakeholder focussed services across the University;
- A world-class student, alumni and donor experience;
- Focussed on the needs of all users working together to deliver front-line services as part of the Wider Student Experience;
- Learn from and match best practice in the Wider Student Experience around the world;
- Opening up our world-class sporting facilities to local clubs and athletes;
- Support and facilitate activities as part of the Widening Student Experience at Durham;
- A stakeholder-focused orientation, offering satisfying careers to all staff;
- Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.
The Department and role purpose
“Passionately delivering an outstanding experience”
We are a team of over 500, providing fresh and exciting catering throughout Durham University. This includes college dining halls, college bars, college cafés, visitor attractions and branded retail catering outlets.
Our students are extremely important to us but we also provide catering to University colleagues, commercial guests, and VIPs including royalty.
The Head Chef will be responsible for supervising a large kitchen team which produces three meals per day for up to 400 students and staff. The post holder will be responsible for catering for high profile clientele, private dining external functions and banqueting. The Head Chef must be able to develop existing teams to ensure that consistently exceptional standard of food and service is delivered. The post holder will also assist with day to day cleaning of kitchen and catering equipment, receipt and storage of goods, checking and signing for deliveries.
Catering team members will be expected to adopt and promote a flexible approach to working, and to undertake any or all of the tasks outlined below regardless of their designated shift.
Successful candidates are expected to promote a positive image of University Catering and Durham University at all times.
- Act as more knowledgeable team member with some oversight and responsibility for team members.
- Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.
- Provide advice, guidance and training where necessary to less experienced team members to disseminate and share practice.
- Contribute to the ADR process, assisting with the identification of development needs where appropriate.
- Supervise the implementation of changes to service procedures and practice.
- Contribute to collaborative decision making within the team with joint planning and team objectives to meet excellence in the stakeholder experience.
- Provide feedback to team members about the monitoring and achievement of team objectives and performance expectations.
- Work collaboratively across the organisation and/or externally with colleagues and stakeholders to deliver a service.
- Provide guidance and advice to resolve problems and queries for a broad range of service users.
- Plan and organise own workload and activities for others with or without involvement with other project work streams.
- Organise and schedule resources, activities and events.
- Analyse work activities to ensure the effective and efficient use of capital and consumable equipment and resources.
- Liaise with contacts internally and possibly externally to build links to pass on information for effective working.
- Advise others and make recommendations into work processes and procedures for consideration by senior management to improve services.
- Deliver support services to ensure the effective and efficient running of outreach, internal and external activities that enhance the Durham reputation.
- Monitor feedback and identify service changes to meet service level agreements.
- Collaborate within the service team and across other services to ensure the seamless provision of products and services.
- Contribute to service user engagement, promotion and communication activities, events and presentation with or without team members.
- Welcome and induct external service providers, contractors and specialists to deliver a range of opportunities, activities and events to enhance the reputation of Durham.
- Identify and expand the service user knowledge base for service desk working and update team members on changes.
- Liaise across the organisation to update and exchange key service information to ensure advice given to users is the most up to date and accurate.
- Implement and update processes and procedures, including related documentation where appropriate.
- Work with internal and external partners and suppliers to deliver cross-functional products and services.
- Maintain wash up and food production areas and equipment to an exceptional standard of cleanliness
- Accurately record information and data and disseminate within internal networks.
- Any other reasonable duties.
Specific role requirements
The post is full-time and fixed term until 31 July 2021. The post holder will be required to work any 5 days out of 7, which may include some evenings and weekends. Typical working hours are between 7am and 9:30pm.
Working in the catering team requires an element of physical manual handling, which can include lifting and transporting catering equipment.
The post holder will be required to work flexibly across all catering areas.
Recruiting to this post
In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification.
In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.
Please note that some criteria will only be considered at interview stage.
Please note: We anticipate a high level of interest in these posts, so the vacancy may close before the stated date if sufficient applications are received. Early application is therefore encouraged.
How to apply
We prefer to receive applications online. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.
What you are required to submit
- A CV;
- A covering letter which details your experience, strengths and potential in the requirements set out above;
Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.
At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work.
We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.
We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system.
Please check your spam/junk folder periodically to ensure you receive all emails.
Person specification - skills, knowledge, qualifications and experience required
- Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.
- Proven IT skills, including use of Microsoft Office.
- Relevant experience in a similar role / environment.
- Demonstrable ability to proactively work with team members to ensure the delivery of high quality services.
- Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions.
- Demonstrable supervisory experience.
- Ability to contribute to planning at operational level.
- Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
- Relevant industry and professional recognition and certification of achievement of skills and knowledge.
- Evidence of personal development to maintain skills.
- Ability to effectively network and exchange advice and information for development purposes.
- Level 2 food safety qualification
- First aid qualification
DBS Requirement: Not Applicable.