Virtual Year Abroad Officer
School of Modern Languages and Cultures
Grade 6: - £26,715 per annum, (pro rata)
Fixed Term - Part Time
Contract Duration: 10 months
Contracted Hours per Week: 14
Closing Date: 03-Nov-2020, 7:59:00 AM
Job Family: Business Process and People Services
OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.
OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.
Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.
The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.
Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.
It is expected that all staff within the University:
- Contribute to our learning culture by engaging in mentoring, training and coaching.
- Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
- Have due regard to Health and Safety requirements appropriate to grade and role.
Family key attributes
Roles in this family provide a comprehensive service and deliver the efficient administration and governance of the University.
Overall family purpose
- Deliver direct and indirect services to stakeholders.
- Provide advice and answer queries as part of an enquiry-desk/help-desk function.
- Respond to and manage requests for information and resources.
- Deliver services to meet regulatory requirements and procedures.
- Plan and deliver a joined-up approach to University business and people services.
- Align business processes and services to meet operational and strategic policy objectives.
- Deliver business processes to ensure effective management, governance and the economic viability of the University.
- Encourage, collaborate and participate in the development of productive cross-institution relationships and working.
- Provide excellent professional services that meet strategic and operational goals and business needs.
- Carry out monitoring, analysis, development and planning to design new services and service updates for continuous improvement whilst meeting changes in regulations.
- Engage with specialist professionals, consultants, and suppliers to exchange knowledge and facilitate partnership working.
- Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
- Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
- Engage and encourage participation with external professionals, schools, alumni and donors.
Link to key strategic plan
- An economically sustainable approach to delivering Professional Services across the University;
- A joined-up approach to University professional services, regardless of location or line management;
- A culture and practice of continuous improvement;
- Design services that meet business need;
- A stakeholder-focused orientation, offering satisfying careers to all staff;
- Support and facilitate programmes that offer intellectual challenge, cohesiveness and a strong sense of progression;
- Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.
The Department and role purpose
This post is fixed term for 10 months and part-time (0.4 FTE). It offers an exciting opportunity to make a major contribution to the development of internationally excellent research and teaching while allowing you unrivalled opportunities to progress and embed your career in an exciting and progressive institution. For more information, please visit our Department pages at https://www.dur.ac.uk/mlac/
The School is one of the largest and most successful Schools of Modern Languages in the UK bringing together research in Arabic, Chinese, French, German, Hispanic Studies, Italian, Japanese and Russian Studies. It is consistently ranked in the top five in national league tables, such as the Complete University Guide. The School’s reach spans Europe, the Arab world, Russophone Eurasia, Hispanic America, and East Asia, and their mutual socio-cultural, intellectual and linguistic relations.
A core component of the School's success is the Year Abroad programme. The Virtual Year Abroad Officer will be a critical post, required to research, identify, cultivate, solicit and steward relationships across the entire range of sectors including industry and government departments, both nationally and internationally. Working quickly, the ability to engage at senior decision maker and budget holder level is paramount. The successful candidate will also be responsible for creating and drafting attractive proposals and maintaining the portfolio of contributing external agencies, while ensuring all activity is closely tied to Durham’s strategic objectives and vision for virtual mobility.
- Experienced service practitioner, planning and co-ordinating of projects and work streams with inter-related activities.
- Plan and organise own workload with or without involvement with project work streams.
- Specialist support with problem solving and query handling.
- Reactive and proactive service provision with others to deliver an excellent stakeholder experience.
- Relationship building, network participation internally and externally to build and update knowledge and skills.
- Engage with external peers and specialists to exchange knowledge and information.
- Interpret, curate, design and present artefacts, information, data, equipment and resources.
- Implement and monitor protocols, procedures, processes and regulations.
- Carry out more in-depth investigations, searches and research information and data to identify trends and patterns.
- Take responsibility for day to day decision making within own area of responsibility for operational aspects of service delivery, translating external requirements into practical application and advice.
- Implement and monitor recognised procedures to ensure compliance and meet University values of inclusion, diversity and participation.
- Contribute to business meetings, working groups and committees to help shape service delivery and stakeholder expectations.
- Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision.
- Manage and organise professional business and administrative service processes, activities, events and/or resources to achieve defined targets and outcomes.
- Develop, implement and enforce recognised procedures to ensure compliance, co-ordinate effort and contribute to team goals.
- Provide professional guidance and advice to staff and students with the operational running of budgets, processes, data and information recording and assessment data.
- Ensure projects, activities, budgets and documents comply with internal University and external regulation, policy and procedures.
- Ensure accuracy by instituting recognised and routine checks, assessment criteria and techniques.
- Record data and information accurately, provide reports and distribute information to key stakeholders in the process or service.
- Use a range of digital media and tools to communicate with a diverse range of key stakeholders, both verbally and in written format who may need to access information across different geographic and time zones.
- Develop, plan and deliver internal and external events and activities for stakeholders.
- Establish, maintain and develop productive and ongoing relationships with stakeholders to influence perception of the University.
- Any other reasonable duties.
Recruiting to this post
In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification.
In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.
Please note that some criteria will only be considered at interview stage.
How to apply
We prefer to receive applications online. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.
What you are required to submit
- A CV;
- A covering letter which details your experience, strengths and potential in the requirements set out above;
- Examples of how you satisfy the essential criteria in the person specification, this will require completion of the 'Questionnaire' application section.
The Realising Your Potential Approach criteria is for information only, but may be referred to during the interview process.
Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.
Please Note: Candidates applying via Redeployment are only eligible to apply for a post at the same Grade or lower.
For further information please contact: The School Manager, Matthew Gildersleeve: email@example.com
At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.
We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails
Person specification - skills, knowledge, qualifications and experience required
- Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.
- Proven IT skills, including use of Microsoft Office.
- Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
- Post-16 qualification or equivalent experience.
- Evidence of personal development to maintain skills.
- Experience of providing advice and guidance to a range of customers and colleagues.
- Experienced service provider with knowledge and expertise used to contribute to the delivery and development of services, events and activities within the organisation.
- Experience of implementing policy and procedures and involvement with future changes for a service area.
- Ability to effectively network and exchange advice and information for development purposes.
Realising Your Potential Approach
DEVELOPING MYSELF AND OTHERS - Showing commitment to own development and supporting and encouraging others to develop their knowledge, skills and behaviours to enable them to reach their full potential for the wider benefit of the University.
- Effectively developing and maintaining personal networks of contacts where it assists with the role
EMBRACING CHANGE - Adjusting to unfamiliar situations, demands and changing roles. Seeing change as an opportunity and being receptive to new ideas.
- Adapting approach to respond to changes outside University
USING RESOURCES EFFECTIVELY - Making effective use of available resources including people, information, networks and budgets. Being aware of the financial and commercial aspects of the University
- Liaising with external bodies, suppliers and other HE bodies in a professional manner in line with responsible University guidance
ACHIEVING RESULTS - Planning and organising workloads to ensure that deadlines are met within resource constraints. Consistently meeting objectives and success criteria.
- Winning support of key colleagues and other stakeholders
DBS Requirement: Not Applicable.