Document Delivery Assistant

Cambridge, Massachusetts (US)
Wednesday, 2 September 2020
End of advertisement period
Monday, 2 November 2020
Academic Discipline
Social Sciences, Law
Contract Type
Fixed Term
Full Time

Job Summary

The Faculty Document Delivery Assistant provides document delivery services to Harvard Law School Faculty and SJD’s as a member of the FRIDA team. FRIDA (Faculty Research and Information Delivery Assistance) is a one stop shop for all HLS faculty and SJD document delivery requests.  

Job-Specific Responsibilities

As a Faculty Document Delivery Assistant you will:

  • Receive, prioritize and deliver requests for library materials. Contact other libraries, archives, and courts to obtain requested documents; verify accuracy of bibliographic information provided.
  • Resolve complex problems resulting from incorrect, incomplete or conflicting citations by searching bibliographic data in catalogs, reference sources, files and databases.
  • Refer requests for purchases, routing, rush cataloging, and interlibrary loans to appropriate library staff.
  • Provide direction and training to part-time student and contingent workers on document delivery workflow and systems.
  • May contribute up to 20% of time to other functional areas of the library.
  • Perform other duties as required.

Basic Qualifications

  • Minimum of 3 years of library or related experience required.

Additional Qualifications

We are looking for people who have:

  • Customer service focus
  • Effective interpersonal and communication skills (written and verbal)
  • Experience with online resources: HOLLIS, Harvard E-Resources, Westlaw, Lexis, OCLC/WorldCat – preferred
  • College degree - preferred

Physical Requirements

  • Must be able to lift/move load up to 25 pounds.

Additional Information  

Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it, Harvard Law School is a place where you can thrive. 

All offers to be made by HLS Human Resources.