Manager of Cyber Security Operations and Engineering

Connecticut, United States
Tuesday, 30 June 2020
End of advertisement period
Sunday, 30 August 2020
Contract Type
Full Time

Position Focus:

Yale University’s Information Security Office (ISO) coordinates the institution’s response to cyber security risk, enabling Yale’s mission of research, teaching, preservation of knowledge and clinical care.

The ISO performs a range of security functions as part of this coordination mission, such as intrusion and vulnerability detection, incident response, policy development, training and awareness, risk assessment, information system classification and analysis, enterprise identity and access management services, regulatory and compliance attestation, disaster recovery coordination, third-party risk management, and security consulting.
Reporting to the Chief Information Security Officer, the Manager of Cyber Security Operations and Engineering is responsible for critical security functions including intrusion detection, vulnerability management, threat intelligence, and incident response. The position is also responsible for key security technologies deployed across the network and across endpoints, such as firewalls, data loss detection/prevention, anti-virus, and more. This position is a vital part of Yale’s information security leadership team.

The Security Operations and Engineering (SOE) team includes 12 security analysts, with several of these as new positions to be recruited. There are additional internal and external groups augmenting the SOE team as tier one resources. The SOE is an area of active transformation, with strong support from the board room to the budget sheet. There are also important parallel transformations underway which support the work of the SOE, such as a major network redesign. The position requires collaborative, hands-on leadership ability, with the ability to think strategically, plan to the strategy, and oversee execution of the plan. The position must foster a positive, collaborative and engaged team dynamic in the pursuit of SOE priorities, which includes active development of individual team members. The position must be able to offer strong technical guidance as necessary. Communication and prioritization skills are essential, with a strong track record in information security as both practitioner and leader. Experience with specific technology stacks is less important than depth of experience with similar technology stacks used by SOE teams, and is less important than the demonstrated ability to make efficient use of technology by developing effective processes that fit the organizational culture and mission. Accountable for all aspects of staff management, hiring, coaching, training, performance reviews and recommending pay actions and promotions for the Security Engineering and Operations teams.

Essential Duties

  1. Leads, manages, and advises a team of technical experts on all aspects of policies, practices, systems, and procedures within the department.
  2.  Provides managerial and technical expertise regarding the daily operations in one or more functional areas.
  3. Manages and implements guidelines and systems and recommends changes to maintain consistency with the mission of department objectives.
  4. Manages and works extensively with staff to develop and administer support plans.
  5. Participates on project teams and act as a liaison with other institutions, campus organizations, vendors, and committees. 6. Works with all units to identify, analyze, and develop approaches that successfully meets the goals and objectives of ITS and the University as a whole.
  6. Defines and tracks service metrics and work with staff to meet client needs and service standards.
  7. Implements appropriate controls and quality assurance; ensures adherence to the process, consistent and efficient trouble resolution, error reduction, and continuous process improvement.
  8. Manages the operating budget for their organizational unit.
  9. Recruits and trains technical staff.
  10. Ensures compliance and timeliness of all Federal and State regulatory requirements.
  11. Manages a staff of exempt and non-exempt employees.
  12. May perform other duties as assigned.

Required Education and Experience

Bachelor's Degree in a relevant technical field and six years of related technical experience or an equivalent combination of education and experience.

Required Skill/Ability 1:

Strong decision-making capabilities, with a proven ability to weigh the relative risks, costs and benefits of potential actions and identify the most appropriate one.

Required Skill/Ability 2:

Proven ability to effectively influence others to operationalize their opinions, plans or behaviors. Proven ability to understand the business needs and commitment to delivering high-quality, prompt and efficient service.

Required Skill/Ability 3:

Proven ability to lead groups, manage deliverables and maintain client relationships. Proven ability to react to high pressure dynamic changing environments.

Required Skill/Ability 4:

Excellent oral & written communication, documentation and presentation skills.

Weekend Hours Required?


Evening Hours Required?


Drug Screen


Health Screening


Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email:


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