ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:  

Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.   Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community in a sustainable and fiscally responsible manner. The department is the steward for a $1.8 billion asset portfolio covering 1/3 of Stanford’s campus and has a $272 million annual operating budget for FY17. R&DE comprises 800+ staff in the following divisions: the Office of the Senior Associate Vice Provost (SAVP Office), Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of four R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology, and Strategic Communications. R&DE houses 13,000+ students and their dependents while serving over 6.5 million meals annually to students, conference, catering, retail, and concession guests and annually hosts a combined 52,000 guests in the Stanford Guest House and on-campus in Stanford Conferences.  

JOB PURPOSE:

Provide functional coordination presence and daily operational oversight of residential dining, retail, or catering services.

CORE DUTIES*:

• Ensure temperatures are logged at the correct times. Take corrective action if there is a temperature issue.
• Provide functional coordination for the activities of food service workers, casual employees and students.
• Be available to talk to customers, answer questions, and resolve any problems students may have in order to provide the most positive experience possible.
• Complete opening or closing checklist depending on assignment.
• Oversee clean up to assure that it the dining hall is properly prepared for the next shift (cleaned, restocked, proper set up).
• Provide oversight in servery, particularly at busy times, to ensure food, plate-ware, silverware and glassware are kept replenished.
• Assist to cover for absent workers due to unforeseen conditions requiring immediate response for a period of time.

Other duties may also be assigned

MINIMUM REQUIREMENTS:  

Education & Experience:

Associate degree in restaurant management, business, or related field or equivalent and one year of successful institutional food service experience or combination of education or relevant experience.

Knowledge, Skills and Abilities:  

• Ability to effectively coordinate and provide oversight to a diverse work staff.
• Exposure to and success with key customer service competencies, such as the ability to communicate clearly, listen, and empathize with customers while simultaneously adhering to protocols and guidelines.

Certifications and Licenses:  

• ServSafe CA Certification.

PHYSICAL REQUIREMENTS*:

• Constantly exert well-paced mobility to move quickly to the different areas of the facility as service and production demands require.
• Frequently bend, stoop, and perform extensive walking.
• Occasionally exert up to 50 pounds of lifting force and/or a negligible amount of force constantly to move objects.
• Ability to see and taste food for quality.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:  

• Work flexible and demanding hours.
• Frequently work long hours completing widely diverse duties.
• Subjected to wet floors, temperature extremes, and excessive noise.

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

Additional Information

• Schedule: Full-time
• Job Code: 7619
• Employee Status: Regular
• Grade: D
• Requisition ID: 86250