Information Assistant

Edinburgh, United Kingdom
£21,814- £25,941 (Grade 3)
Friday, 21 February 2020
End of advertisement period
Sunday, 8 March 2020
Contract Type
Full Time

Application closing date: 08/03/2020
Salary: £21,814- £25,941 (Grade 3)
Package: plus excellent benefits

Job description

Further your career in Library Services with Edinburgh Napier University

We are looking for an Information Assistant to join our Information & Operations team. This role is critical to the successful delivery of a responsive, high quality customer centric experience for our Staff and Students.

The University is continuing to make a significant investment in its IT and digital services provision to ensure consistency and high quality. The team provides innovative, reliable services which are continually adapted to meet the changing needs of staff and students, supporting them to become world class professionals. Information & Operations work as a part of wider Library Team and assist students, staff and guests in their use of the University's broad range of technologies and library services, helping them work smarter, faster and easier.

The role

The key focus of the role will to provide the efficient first line of Library and IT service to support to our students, academics and professional staff to maintain a suitable environment for study and research. You will support users with Library enquires, use of Library and IT resources and providing introductions to eResources and stock collections, working closely with colleagues in wider Library team.

Who we are looking for

Candidates will be excellent communicators, with experience of handling customer enquiries face to face, by telephone and electronically and will have experience of using a library and service management system.

Key to this position is strong customer focused experience along with a good working knowledge of common Library and IT applications, internet and digital information services.

For more information on this opportunity, please view the full role description here.

Edinburgh Napier University is committed to supporting equality in the workplace and encourages diversity.

Benefits we offer

In return, we offer a great working environment where we support ambition, recognise achievement and offer an attractive benefits package. This includes a minimum of 36 days annual leave (includes bank holidays), a generous pension scheme, professional development opportunities, discounted access to onsite sports facilities and a wide range of other staff discounts.

Salary: GBP 21814- GBP 25941 (Grade 3)

Additional information

  • Application closing date: Sunday 8th March 2020 (midnight GMT)
  • Interviews: Mid March 2020

To apply, please complete our online application form and attach an up to date copy of your CV

This role does not meet the minimum requirements set by UKVI to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK. For further information on this, please visit the UK Visas and Immigration website: https://www.gov.uk/browse/visas-immigration/work-visas

The University is committed to inclusion, demonstrated through our work in respect of our diversity awards and accreditations (Advance HE's Athena SWAN Charter) and hold Disability Confident, Career Positive and Stonewall Scotland Diversity Champion status.