ROYAL HOLLOWAY, UNIVERSITY OF LONDON

Customer Service Senior Advisor, Residential

Location
Egham, United Kingdom
Salary
£24,551 per annum - including London Allowance
Posted
Wednesday, 22 January 2020
End of advertisement period
Monday, 3 February 2020
Ref
0120-017
Contract Type
Permanent
Hours
Full Time

Commercial Services

Location: Egham
Salary: £24,551 per annum - including London Allowance
Closing Date: Monday 03 February 2020
Interview Date: Thursday 20 February 2020

Full-Time, Permanent

Applications are invited for the post of Customer Service Senior Advisor (Residential) in the Commercial Services Department.

We are looking to recruit a self-motivated, customer focused individual, to supervise a team delivering a range of services ensuring our student, staff and visitor experience reflects our Commercial Services mission of Delivering Inspirational Customer Service.

The post holder will supervise team members across reception, and post services. The post holder will work closely with other colleagues within the department, as well as colleagues from other Professional Services to ensure that a co-ordinated approach is provided for our core business of student residences and seasonal commercial hotel activity.

The successful candidate will have previous experience in a reception / facilities / hotel and or residential environment within a supervisory/team leader role and will be able to demonstrate a commitment and enthusiasm for delivering Inspirational Customer Service.  The role holder will have excellent administration, communication, organisational and problem solving skills.

Applicants should be comfortable working in a busy and pressurised environment on a shift based rotation, have good IT skills and an awareness of the developing digital environment.

In return we offer a generous annual leave entitlement, a contributory pension scheme, childcare vouchers, discounted sports facilities and a firm commitment to training and development.

The position is full time working 5 out of 7 days a week on a rota based shift pattern, including some weekends, early morning and evening working.

In return we offer a highly competitive rewards and benefits package including:

  • Generous annual leave entitlement 
  • Training and Development opportunities
  • Pension Scheme with generous employer contribution 
  • Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
  • Free parking

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

To view further details of this post and to apply please visit https://jobs.royalholloway.ac.ukFor queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk

Closing Date:Midnight, 3 February 2020 
Interview Date: 20 February 2020

lease note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006.

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