University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Sr. IT Automation Engineer

Job Profile Title
Network Engineer Senior

Job Description Summary

Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities. ISC’s 270-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress. ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals. Over the course of nearly three decades, ISC has helped constituents connect and thrive in an ever-changing technology environment. This rich base of experience allows us to respond to client, marketplace and economic needs in order to improve and optimize delivery, ensure the satisfaction of those who depend on our services, and consistently deliver lasting value to the broader University community.

Job Description

The Sr. IT Automation Engineer develops and implements automation methodologies, processes and tools, including AIOPS solutions, across the central IT organization with the goal of continuous improvement with the speed, accuracy, and quality of the delivery of IT services to our customers. This position requires the ability to collaborate across diverse IT organizations, developing and documenting an inventory of current automation processes and tools, providing a baseline for making recommendations for automation/process improvements. Assist the IT Director with the analysis, testing, recommendation, and deployment of next generation automation solutions based on IT organization process requirements. Provide support as well as comprehensive documentation on the administration of all new automation tools and processes that are deployed across the enterprise.  Determine metrics for measuring the success of new automated procedures, tools and solutions. Provide management with reports detailing IT service delivery improvements as a result of the implementation of new automation processes and solutions.  Administer and provide support for the current system/network monitoring and alerting tools.

Qualifications

• Bachelor's degree with 3-5 years of related experience or equivalent combination of education and experience is required. Technical experience in IT infrastructure deployment (on-prem and cloud), process automation, and system/network monitoring is required.
• Experience with the use and administration of system/network monitoring tools such as BMC BPPM, Spectrum, Nagios and alerting/notifications such as xMatters preferred.
• Experience developing application and automated procedures using version control programs such as Git and automation/orchestration tools such as Ansible, Puppet, Docker, Puppet and Jenkins.
• Experience with the analysis, development, and deployment of process automation across complex IT enterprise environments. This includes the ability to measure improvements as well as deficiencies when new automation processes have been deployed. Experience with next generation automation (AIOPS) solutions, while not a requirement, is beneficial.
• The ability to work with multiple vendors concurrently for the analysis, testing, and recommendation of software solutions to management.
• Excellent written, verbal, and collaboration skills as well as being able to work independently, meet deadlines, and learn new technical skills.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Information Systems and Computing

Pay Range
$59,703.00 - $168,837.00

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements

Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.